Well finally got this e-mail with the satisfaction survey asking me to fill it in , i will be waiting until after next Friday 21st July and see what transpires with my software and map updates , of course i will mention to the service manager about filling it out by asking him something like ..." by the way how many questions are in the customer satisfaction survey which i got to fill out ? "...or something like that !!
Peugeot customer satisfaction survey !!
lovemycar
21 - 31 of 31 Posts
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179 Posts
Got my customer survey email today (15 days after picking up the car). At the end there is an option that it be shared with dealership with my name attached or shared with the dealership anonymously...
YES, I agree to my answers being provided to Peugeot and my dealer together with my name and contact details.
Peugeot and the dealer can contact me using this information for the exclusive purpose of addressing my concerns and improving my satisfaction.
NO. My individual answers will be provided to Peugeot and to my dealership but without my name and contact details.
Peugeot and the dealer will not be able to re-contact me.
YES, I agree to my answers being provided to Peugeot and my dealer together with my name and contact details.
Peugeot and the dealer can contact me using this information for the exclusive purpose of addressing my concerns and improving my satisfaction.
NO. My individual answers will be provided to Peugeot and to my dealership but without my name and contact details.
Peugeot and the dealer will not be able to re-contact me.
Joined
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338 Posts
Personally, no point in filling them in. Never known any changes or betterment made after doing so. Literally just a paper excersise.:nod:
My idea is that we can't complain if we don't complain.
Surveys have an effect only if we respond.
I take stuff back because to not do so, keeps management from knowing there IS a problem.
I'd like feedback if I was running a business .
Joined
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338 Posts
I agree in part but truly do not believe that everything is taken on board.:thumb:My idea is that we can't complain if we don't complain.
Surveys have an effect only if we respond.
I take stuff back because to not do so, keeps management from knowing there IS a problem.
I'd like feedback if I was running a business .
Peugeot must know by now that there are a myriad of issues with their flagship but that is mainly through searching on the forum. As a lot of members have pointed out, dealerships & Peugeot don't seem to take any notice so what difference a survey makes is anyone's guess.
Oh, and I do complain but in person and directly to the object of my complaint. Still like banging your head against a brick wall sometimes!
Peugeot UK checking on their dealerships?.:thumb:
Joined
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338 Posts
No idea, Nagaman but there is hope yet. It would be nice to know the outcome if they are.:thumb:
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1,288 Posts
My dealer was particularly concerned that my feedback for this expected survey was positive. I think unless they get a high mark, queries are raised why they haven't.
I never actually received the Peugeot survey, which apparently should have been emailed to me. I told them this yesterday.
As I wanted to say how good my Peugeot dealer had been, its a shame that there wasn't an official route for me.
I have however posted some reviews in Google, Facebook and Trustpilot, so hopefully that will help.
I never actually received the Peugeot survey, which apparently should have been emailed to me. I told them this yesterday.
As I wanted to say how good my Peugeot dealer had been, its a shame that there wasn't an official route for me.
I have however posted some reviews in Google, Facebook and Trustpilot, so hopefully that will help.
Joined
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1,288 Posts
I never received one of the Peugeot customer surveys, despite my dealer mentioning it a few times! I wanted to fill this in, as my experience had been OK, with a few minor trim issues.
Today in the post, I have received a fairly hefty paper document (on behalf of Peugeot) in the post from GFK, asking me to fill this in or go to www.ncbs.survey.com online to complete the survey.
My registration number is quoted on the front of the 8 page printed survey and it is asking all sorts of questions including how long it took to arrive from ordering, dealer satisfaction, what you use the car for, opinions about your new car and anything that has gone wrong, amongst other questions.
Is this the same survey that others have received via email?
Today in the post, I have received a fairly hefty paper document (on behalf of Peugeot) in the post from GFK, asking me to fill this in or go to www.ncbs.survey.com online to complete the survey.
My registration number is quoted on the front of the 8 page printed survey and it is asking all sorts of questions including how long it took to arrive from ordering, dealer satisfaction, what you use the car for, opinions about your new car and anything that has gone wrong, amongst other questions.
Is this the same survey that others have received via email?
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