[Subbytech]

Same issue on my 2019 3008 - no mention of recall at the dealers but after investigating the fault they sent me a text to say Peugeot will cover costs - repairs being carried out 27/12.

My 2018 3008 is in on Monday 8th jan for the "recall" thing. Should I mention to them about the belt and insist it gets replaced? Is the recall not something stupid like the software or something?

 

[CRBNorthEast]

Waiting for my 2017 3008 to be seen by my local dealership. At first they said they couldn’t get my car in for another 4 weeks! Engine light came on and car was juddering and lost all power. Been told by a local mechanic it’s most possibly the timing belt but this was replaced in 2021 by Peugeot. When I contacted Peugeot they informed me there’s a recall yet again so it’ll either be free of charge or if that’s not the issue I’ll need a new engine at £6k!
Why would a 6yr old car need a new engine?!!

Hi, have you had any further updates? Suffering the exact same. Had no recall notice. Car broke down and went into lock down in middle of road, had to hihab lifted to take back to house 50m!

Finally got car into garage after 6 weeks wait, then confirmed timing belt destroyed. Had been promised by service manager that if engine damaged will be replaced by Peugeot. Low and behold after another 3 weeks waiting they said have to purchase new engine!

Escalated to Peugeot Customer Services as directed by the garage. Told need to send all service and warre ty info. Of course told them this is not warranty issue, it is a inferior part fault and has knock on killed the engine due to particles in the engine.

So another 3 weeks later, still nothing after sending email with all documents. Then finally after chasing again they send a generic no detail email saying out of 6 year warranty and over 64k mileage. Which is complete rubbish.

Also same, had no recall letter and only found out major time belt issue was when pick up mechanic checked and told me that their is recall.

Due to Peugeot not sending letter in Dec 22, there is obviously a claim that if had done, then maybe could have saved engine.

I have no idea what to do ne t or who to take this too next? Need to complain again to Peugeot (any others similar and can suggest what to say would be great). I am also looking at the Motor Ombundsman for a formal complaint. On top think may have to pay for a solicitor, as I am not paying for a new engine. Who has £4-£6k for a new engine???

Hoping a strongly worded solicitor and legal advice may persuade them bad publicity would be more costly than to just fix my car!

Really appriciate any comments or advice. Just not acceptable a fault part that damages your engine, no way should customer pay, or do people think otherwise, comments would be great.

 

[Zibby]

I got a letter today about the recall. Doesn't mention replacing the timing belt, just tweaking the software about reporting info from the engine.

I have automatic gearbox EAT6 Peugeot 3008 1.2 Puretech. I have brought my car for recall to Peugeot authorised service centre. The car is behaving worse now. It changes gears at higher RMP after the work they have done. Also, RPM drops around 2k but it does not change gear, then the RPM increase again to change gear at about 2.2k - 2.3k RPM (noticeable in 2nd and 3rd gear). It gives impression like I have 8 gear shift now. But that impression is not positive. It is not pleasant to drive this car now and fuel consumption is significantly higher. Initially, the recall concerned the replacement of the timing belt, but after talking to the service technician, it turned out that the belt had not been replaced and only the software had been updated. I requested to reverse the software update. However, I was told it is not possible

 

[Obod97]

Hi, have you had any further updates? Suffering the exact same. Had no recall notice. Car broke down and went into lock down in middle of road, had to hihab lifted to take back to house 50m!

Finally got car into garage after 6 weeks wait, then confirmed timing belt destroyed. Had been promised by service manager that if engine damaged will be replaced by Peugeot. Low and behold after another 3 weeks waiting they said have to purchase new engine!

Escalated to Peugeot Customer Services as directed by the garage. Told need to send all service and warre ty info. Of course told them this is not warranty issue, it is a inferior part fault and has knock on killed the engine due to particles in the engine.

So another 3 weeks later, still nothing after sending email with all documents. Then finally after chasing again they send a generic no detail email saying out of 6 year warranty and over 64k mileage. Which is complete rubbish.

Also same, had no recall letter and only found out major time belt issue was when pick up mechanic checked and told me that their is recall.

Due to Peugeot not sending letter in Dec 22, there is obviously a claim that if had done, then maybe could have saved engine.

I have no idea what to do ne t or who to take this too next? Need to complain again to Peugeot (any others similar and can suggest what to say would be great). I am also looking at the Motor Ombundsman for a formal complaint. On top think may have to pay for a solicitor, as I am not paying for a new engine. Who has £4-£6k for a new engine???

Hoping a strongly worded solicitor and legal advice may persuade them bad publicity would be more costly than to just fix my car!

Really appriciate any comments or advice. Just not acceptable a fault part that damages your engine, no way should customer pay, or do people think otherwise, comments would be great.

Hi, I’m in the exact same position as you, however, my car WAS recalled in 2021 but my deal ship failed to tell me.

I’ve just spoken with a different dealership, and she was so helpful, they have a ‘special fund’ but you have to be showing a certain fault code and have a full service history.

I asked her if the engine would be okay and she said it depends on the miles done (around 300) and she said that the damage is probably done 😔 due to mine being a 2017 plate, it’s unlikely they will cover the engine.

 

[Apk2708]

Hi, have you had any further updates? Suffering the exact same. Had no recall notice. Car broke down and went into lock down in middle of road, had to hihab lifted to take back to house 50m!

Finally got car into garage after 6 weeks wait, then confirmed timing belt destroyed. Had been promised by service manager that if engine damaged will be replaced by Peugeot. Low and behold after another 3 weeks waiting they said have to purchase new engine!

Escalated to Peugeot Customer Services as directed by the garage. Told need to send all service and warre ty info. Of course told them this is not warranty issue, it is a inferior part fault and has knock on killed the engine due to particles in the engine.

So another 3 weeks later, still nothing after sending email with all documents. Then finally after chasing again they send a generic no detail email saying out of 6 year warranty and over 64k mileage. Which is complete rubbish.

Also same, had no recall letter and only found out major time belt issue was when pick up mechanic checked and told me that their is recall.

Due to Peugeot not sending letter in Dec 22, there is obviously a claim that if had done, then maybe could have saved engine.

I have no idea what to do ne t or who to take this too next? Need to complain again to Peugeot (any others similar and can suggest what to say would be great). I am also looking at the Motor Ombundsman for a formal complaint. On top think may have to pay for a solicitor, as I am not paying for a new engine. Who has £4-£6k for a new engine???

Hoping a strongly worded solicitor and legal advice may persuade them bad publicity would be more costly than to just fix my car!

Really appriciate any comments or advice. Just not acceptable a fault part that damages your engine, no way should customer pay, or do people think otherwise, comments would be great.

Hi, just wondering if you have any update as to how this progressed? We are in the exact same position right now and not sure what to do. Any advice is greatly appreciated.

 

[Apk2708]

We seem to be in a very similar position to a lot of other people. Car broke down 7th Jan, no knowledge of a recall. Garage confirmed timing belt was the cause and then when stripped the engine down found it has damaged that too so now also needs replacing. We have provided all the service docs and invoices, garage have quoted £9K for repairs and labour, the best the garage have got from Peugeot is 50% covered…we don’t have that sort of money to fix the car, nor should we be expected to when the timing belt is the route cause of the issue.

Has anyone been successful in speaking to Peugeot directly and getting costs covered? I will be calling them tomorrow. We have a son with Autism (awaiting diagnosis but everyone certain) and being without a car is causing us so many problems in getting him around too, having to miss nursery as no way of getting him there…and quite frankly I want my car back!
Any help or advice really appreciated. Thanks

 

[Subbytech]

Got my car back from the dealership after the recall appointment. They had a look at the gearbox too while they had the 3008 in. Now I've got a failed clutch pedal slave cylinder and my clutch doesn't pop back when I press it to change gear What a ballache. Have to put my toe under the clutch pedal and pull it back when driving. It's going back to get fixed tomorrow but what a hassle trying to drive like that. God only knows what it's doing to the gears too.

....and the dealership lost my key from the keyfob too. Total nightmare. Getting a new key on friday too.

 

[Martin Fuller]

also having the same problem with a low mileage 2018 peugeot 308 , bought 2nd hand from a Peugeot garage at 22000 miles mid 2021, had a private oil change at 32 000 miles in late 2022 - but not at a registered garage, vehicle was recalled by Peugeot at 36000 miles, looked at, and I was advised that the car had no issues in May 2023, the car developed STOP / wet timing belt issues 3 months later at 39000 miles - only 17000 miles after the mileage at purchase, Peugeot Care advised in October 2023 that the vehicle was outside warranty and was missing an official service and thus was not their problem - I have been outside the UK for 4 months since end October and have only now just delivered the car to a Peugeot garage to fix - who confirm from diagnostics that it is a wet cambelt degradation issue - I will be recontacting Peugeot UK care again for assistance in paying for this repair - and will be countering their previous ridiculous rejection letter - if anyone has any suggestions in how to get Peugeot UK to live up to their customer care obligations , I would be grateful - are there any legal precedences here ? or any social media campaign against Peugeot UK to honour their obligation against this wet belt poor and potentially dangerous design issue, thanks Martin

 

[Balk]

also having the same problem with a low mileage 2018 peugeot 308 , bought 2nd hand from a Peugeot garage at 22000 miles mid 2021, had a private oil change at 32 000 miles in late 2022 - but not at a registered garage, vehicle was recalled by Peugeot at 36000 miles, looked at, and I was advised that the car had no issues in May 2023, the car developed STOP / wet timing belt issues 3 months later at 39000 miles - only 17000 miles after the mileage at purchase, Peugeot Care advised in October 2023 that the vehicle was outside warranty and was missing an official service and thus was not their problem - I have been outside the UK for 4 months since end October and have only now just delivered the car to a Peugeot garage to fix - who confirm from diagnostics that it is a wet cambelt degradation issue - I will be recontacting Peugeot UK care again for assistance in paying for this repair - and will be countering their previous ridiculous rejection letter - if anyone has any suggestions in how to get Peugeot UK to live up to their customer care obligations , I would be grateful - are there any legal precedences here ? or any social media campaign against Peugeot UK to honour their obligation against this wet belt poor and potentially dangerous design issue, thanks Martin

Hi how did you get on. I have a 3008 same issue. One service is slightly late awaiting to hear from Peugeot

 

[Spaceboy]

Hi, can someone advise please? I received a recall letter in Mar 2024 for the timing belt. Garage has assessed it today & said it needs changing. However they are saying I need to pay for it because the belt should've been changed in Dec 2023 (car was 6year old then & I wasn't aware it needed changing). Does this sound correct? My letter clearly states that work will be done free of charge. No mention that age of car would effect this. Car has done 53k miles

 

[Balk]

Hi, can someone advise please? I received a recall letter in Mar 2024 for the timing belt. Garage has assessed it today & said it needs changing. However they are saying I need to pay for it because the belt should've been changed in Dec 2023 (car was 6year old then & I wasn't aware it needed changing). Does this sound correct? My letter clearly states that work will be done free of charge. No mention that age of car would effect this. Car has done 53k miles

What car is it? If recall should be free of charge ring Peugeot customer service

 

[Spaceboy]

What car is it? If recall should be free of charge ring Peugeot customer service

It's a 308. I called customer service today, they didn't really give me an answer & are contacting the garage to check my service history. Not holding out much hope on an explanation to be honest

 

[hardycombustion]

anyone had an issue with a 2020 partner, 1.2l petrol, latest service they say that the belt is starting to come apart.. its done 130k km. always serviced by a dealer.

 

[Old Pug]

Every 1.2 “Purecrap” engine has issues. Get that cam belt replaced immediately.
If You intend to keep the car for some time, I think it a good idea to have the sump removed, the oil pump strainer etc cleaned out, new oil and oil filter of course.

 

[RedSector]

intend to keep the car for some time

Get the cam belt tool, it is a go, no-go tool - and keep eye on the belt yourself, tool say no-go, time to change the belt and forget about using km's done, as the only guide.

Examples:-
TIMING BELT WEAR CHECKING GAUGE FOR PEUGEOT CITROEN PSA 1.0 1.2 PURETECH | eBay
TIMING BELT WEAR CHECKING GAUGE FOR PEUGEOT CITROEN PSA 1.0 1.2 PURETECH | eBay
NEILSEN TIMING BELT WEAR CHECKING GAUGE FOR PEUGEOT CITROEN PSA 1.0 1.2 PURETECH | eBay

I think it a good idea to have the sump removed, the oil pump strainer etc cleaned out

Some mechanical shops have a different way of doing this without removing the sump, think of as an effective vacuum/washer cleaner for oil sump/pick-up.

 

[madman21]

true , get the timebelt replace right away ,, check it out visually , any sign of crack or not , peugeot design is really at fault but they use the loophole of servicing and warranty to avoid repair cost , used to appreciate peugeot car in the past but now , i cant even look at the LOGO ,, someone write engine 1.2 purecrap ,, i understand now ....i hate myself not have seen before ,,,,,,
used to defend the brand before but now they ve gone really low .....avoid avoid peugeot at anycost , bad design , bad quality , bad service , bad support ......

 

[madman21]

just to add my car has only 38 000 miles / 2019 ,, had fallen for the space and interior design ,,big MISTAKE

 

[madman21]

anyone know how much peugeot charge for timing belt replacement and cleaning ?

 

[madman21]

Hi, can someone advise please? I received a recall letter in Mar 2024 for the timing belt. Garage has assessed it today & said it needs changing. However they are saying I need to pay for it because the belt should've been changed in Dec 2023 (car was 6year old then & I wasn't aware it needed changing). Does this sound correct? My letter clearly states that work will be done free of charge. No mention that age of car would effect this. Car has done 53k miles

how much did you pay ?

 

[madman21]

humm , again peugeot have changed their timebelt form plastic to metal one ,,, i wonder why , all of them suffering for them to learn , interesting , al least they are listening