It is possible that the owner retrofitted the radio. I've done the same with mine, before I got a new display. You need to upgrade both radio and the small display in the car in most cases.
You can also try enabling the BT function on the screen via Diagbox, to see if that helps. There's a map with the locations of people who can do this sort of thing. Take a look and try to contact the closest one. It's just a couple of toggles in the software, takes only a few minutes to do. That is if you don't need to replace the small screen.

 

Thanks I'm in the north east near Newcastle. Will have a look at the map. I believe Bluetooth should have been standard on that age and spec of car (allure). I have had the radio out and the wiring all looks factory so hopefully it just needs enabled on the screen (i havent taken that out to see if it has a model no, but looking at pictures it looks like an RD4)

 

RD4 and RD45 look identical from the front. Its the display that is the tell-tale

 

Do you think i should take the screen out and check that? is there a way to check what the screen is without removing it?

Thanks,

 

Take a pic of your existing screen and post it here. We should be able to see from this if you have the RD45 or not

 

 

Yes, as said before RD4 and RD45 is almost identical. The RD4 has "TA/PTY" button, the RD45 has only "PTY", but the fact that you have BT_RADIO showing on your phone confirms it's an RD45 radio.
The other thing you need is the screen on the last picture. It's called the multifunction display, EMF_C type to be exact. The question if it's EMF_C or EMF_C1. For the BT to work you need the EMF_C1 version. There is a sticker on the back of the screen which tells you everything about it. There's also a SW Version line, and that has to be at least V72.2 I believe for the BT to work. If not, then you need to replace the screen. You can buy them second hand from eBay, some scrapyards might have it too.
If you have a correct screen, then you'll need somebody with Diagbox to enable the settings in the displays menu for the options to show.

 

There appears to be a menu option missing on your central display where i've marked below. The bluetooth model should have 4 menu tabs, where yours has 3.

What does your front interior light look like? Does it have the big white plastic surround on it? If it doesn't, then its highly likely theres no microphone either.

As an example, my menu's below, I retrofitted the RD45, along with the screen. I also had to add the microphone into the roof-lining because i don't have the white housing where the interior light is (3d printed a holder and cut headlining to fit).

 

This is what I meant. If the setting is disabled within the config of the EMF_C multifunction display unit, it won't display that section of the settings at all.

 

I took my screen out just to have a look and this is the info on the back

 

So based on the headunit and the multifunction display, you should be able to get it turned on with Diagbox. Just find somebody in your area. It only take a couple of mins.

 

@Peterpod If you can wait til 27th/28th, I can take a look with Diagbox to see whats going on

 

Thanks, I've got someone local going to have a look one night this week. I'll let you know how I get on. Thanks again

 

I have a 2011 allure with the RD45 unit, intermittently it looses connection to bluetooth devices, and won't access any AUX inputs...
In my case if I turn off the ignition, count to 10, then re-start, the problem goes away.
have you tried disconnecting the battery for a bit?

John

 

Hi John, Yes I've disconnected the battery and actually removed the radio. There isn't actually a bluetooth option via the menu for some reason. All the hardware seems correct so hoping that it can just be reactivated via diagbox. Just waiting for someone to have a look for me. Thanks, Peter

 

I don't currently have the laptop with me to check the the exact setting you need, but once I get it back, I'll write a step-by-step here on what to change within Diagbox.
If you ever come up to Scotland, just drop me a PM here and I'll see what I can do for you.

 

Thats most kind. The lad was very helpful just couldnt find anyway of changing it so your guide would be a great help. Just hoping its not a hardware issue with the cars equipment.

 

Here's the step by step on how to enable the BT connection option on the EMF_C screen. This worked on my car, with a RD45 headunit which replaced the original RD4, and a EMF_C screen which replaced the old EMF_A screen.

 

Many thanks I'll see if I can get someone local to have another look at this for me. Sorry for the late reply. I didnt seem to get a notification saying there was a new reply and only just logged in again today. Peter

 

Thank you for replying, I have diagbox and will give it another try tomorrow using SecretPotato 's method. Happy Christmas.

 

All working now, it needed registering again in diagbox........hands free kit had to be configured 'present' thank you.

 

Glad I could be of help.

 

how to know which screen i should chosee on the diagbox?