[lynnem]

I will do. I've already battled the dealer who sold me the car and warranty and got £3k towards the repair. The car should be fully fixed this week and I'll go to the ombudsman with the remainder cost (expect to be a further £1k) that I'll go after peugeot for. My case is read to submit ...wish me luck!!

 

[pmbass1975]

You have done very well there to get them to pay towards it, but that also proves they know about this issue or they would not pay anything

 

[lynnem]

Sorry that's my fault for not being clear. It isn't peugeot who have paid towards it yet. I bought the car from an independent dealership with an extended warranty that had a single repair limit of £3k. Short version is warranty declined the claim as it turned out the dealer didn't do the full service they said they had done and applied for my warranty with...invalidating it...so i threatened them with trading standards etc and the £3k is now covered. I'll go after peugeot for the rest. It's been a very stressful experience!! Joys 😫

 

[Donald Pump]

Oh, you bought it used from an independent?

Forget the ombudsman trying to squeeze the manufacturer (or more accurately the importer.) At no point have you entered into a contract with the importer, express or implied.

 

[lynnem]

Regardless of where i bought the car from it is still less than 5yrs old and has sustained significant engine damage due to a substandard chain which peugeot are aware of, so i will be going after peugeot as they put the chain on the car and have since changed the spec as they know it is snapping. Where i bought it from is irrelevant if there is a manufacturers fault!

 

[davidedwards636363]

View attachment 104529 2019 peugeot partner

Did it bend valves or just twist cam lobes?

 

[lynnem]

Half the valves were also bent

 

[davidedwards636363]

I’m

Half the valves were also bent

did you see the rockers were broke or any damage to them. I thought they twisted the cam lobes to stop the valves bending

 

[RedSector]

did you see the rockers were broke or any damage to them. I thought they twisted the cam lobes to stop the valves bending

It all depends on the force of the piston being transmitted by the valve back to the rocker assembly. From a mechanical engineering point-of-view, ideally you would want that force transmitted at 0 degrees to the valve otherwise you have turning moments to consider, and depending on when the break happens, as in this case, the force exceeded the valve strength (young modulus) and bending of the valve is the result. Valves are rarely at 0 degrees to the piston, and clearly someone didn't size them for all possible forces (not that this surprises me) it affects other things, like power production of the engine as well and becomes a compromise of factors and then deemed acceptable risk, till it happens to you. You are also stuck with using standard sizing of valves (unless you can justify the change) or risk increasing the costs of production.

 

[lynnem]

The rockers were also replaced, they didn't protect the valves. The theory from the garage is that as it happened when i started the engine, the chain likely broke in the split second when the enginee revs were at the highest for starting the engine to create such an amount of damage

 

[ee75059]

they also twist the cam lobes, they are piss poor weak and turn easy. these engines are a disaster and should ALL be recalled, for fit a new engine no probs.....psa will not.... i tell the drivers to start and switch strate off then restart as it stops the rattle strait away.

 

[Mjollnir]

Add another data point, my 2019 Berlingo just died of this at 85000 miles.

 

[Mjollnir]

Regardless of where i bought the car from it is still less than 5yrs old and has sustained significant engine damage due to a substandard chain which peugeot are aware of, so i will be going after peugeot as they put the chain on the car and have since changed the spec as they know it is snapping. Where i bought it from is irrelevant if there is a manufacturers fault!

The l'Argus article quoted above says PSA will pay 100% of the repair cost if the vehicle is under 5 years/150,000km and has been serviced according to the schedule with approved parts and fluids. They have an algorithm to split the cost if these conditions are not met. Obviously this is in French only, because French drivers would set fire to the PSA head office if they tried to get away with making the customer bear the cost, whereas Coventry is already a post apocalyptic wasteland so no British owners are going to waste their time with direct action which nobody would even notice

 

[Guji]

Oh wow this is so helpful and will really help me with my complaint to the ombudsman. Thank you so so much!!

Hi Lynnem,

Did you manage to get any success with the ombudsman? My chain has just gone on my 5008. My independent garage has also found 2 valves damaged. He has contacted peugeot for the parts and they haven't got any and couldn't give an eta. They offered to diagnose the problem for around £180. If they see it as a manufacturing fault from the diagnostics then they will cover all costs and refund the diagnostic cost. But if it turns out not to be a manufacture fault (which I believe they will ultimately try to argue) then they will put all the cost on me.

So i wanted to know if you managed any success with the ombudsman so i can have a leg to stand on if they try any funny business. My independent garage has looked through the car and engine and can't find anything that would cause a cam belt to break. It's only around 60k on the clock so hoping their diagnostic also comes to a similar conclusion and accept liability.

Many thanks in advance

 

[Mjollnir]

Update on my Berlingo, Citroen are paying for a full engine replacement as it's inside the 5yr/150,000km window. No word on when that will happen, it's been sat at the garage 2 months already. My garagiste was aware of the issue and gave me to believe that the chain manufacturer is getting the bill in the end, obviously PSA have cut a deal whereby they stitch up their customers by not issuing a recall, in order to keep the cost to their supplier down

 

[Guji]

Update on my Berlingo, Citroen are paying for a full engine replacement as it's inside the 5yr/150,000km window. No word on when that will happen, it's been sat at the garage 2 months already. My garagiste was aware of the issue and gave me to believe that the chain manufacturer is getting the bill in the end, obviously PSA have cut a deal whereby they stitch up their customers by not issuing a recall, in order to keep the cost to their supplier down

Great news and thanks for the update. Did they offer you a courtesy car? I was told I'd be given a courtesy from the moment of diagnostics. My big issue is that the earliest they can diagnose is the 4th of Dec so I'm unable to drive the car at all.

My car is also within 5 yrs but will go over from 31st October. I will have to bring this up with them as their earliest date to diagnose will take me over 5 yrs. I know you're citroen and I'm peugeot but I'm hoping they sort my issue out too.

 

[Mjollnir]

Did they offer you a courtesy car?

No, the total lack of any kind of courtesy will be the core of my claim against the leasing company The lease company says it's down to the garage, the garage says it's down to Citroen, Citroen says it's down to the leasing company. Or maybe the circle of hell revolves the other way.

Should make no difference whether it's Citroen or Peugeot (or Vauxhall or Opel), it's all Stellantis now anyway, and even Toyota badged versions of the K9 Berlingo with the same engine should be covered.

 

[Guji]

No, the total lack of any kind of courtesy will be the core of my claim against the leasing company The lease company says it's down to the garage, the garage says it's down to Citroen, Citroen says it's down to the leasing company. Or maybe the circle of hell revolves the other way.

Should make no difference whether it's Citroen or Peugeot (or Vauxhall or Opel), it's all Stellantis now anyway, and even Toyota badged versions of the K9 Berlingo with the same engine should be covered.

Sorry to hear that. Hope they sort you a courtesy soon until you get your car back. I'll be happy if they admit to the fault and accept to fix the problem as its becoming pretty expensive if I try to do it on my own at a local garage. It doesn't help that peugeot don't seem to have the parts for the repair so I'd have to use something like ebay where the garage has said they can't take responsibility if it breaks down as the parts may not be genuine.

Thanks for again for the update. Would you by any chance have any correspondence from them of the issue incase peugeot claim to be oblivious of such a fault? It could be a life saver for me.

 

[Bro]

I will do. I've already battled the dealer who sold me the car and warranty and got £3k towards the repair. The car should be fully fixed this week and I'll go to the ombudsman with the remainder cost (expect to be a further £1k) that I'll go after peugeot for. My case is read to submit ...wish me luck!!

Sorry to hear that. Hope they sort you a courtesy soon until you get your car back. I'll be happy if they admit to the fault and accept to fix the problem as its becoming pretty expensive if I try to do it on my own at a local garage. It doesn't help that peugeot don't seem to have the parts for the repair so I'd have to use something like ebay where the garage has said they can't take responsibility if it breaks down as the parts may not be genuine.

Thanks for again for the update. Would you by any chance have any correspondence from them of the issue incase peugeot claim to be oblivious of such a fault? It could be a life saver for me.

 

[Bro]

Hi is there is same problem with rifter 2023 model ? Or they already upgrade to 8mm chain on new models ?