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Discussion Starter · #1 ·
So on Saturday 17th April my other half and I heard a whistling and clunking noise coming from the engine. We immediately booked it in for a check up through AA, drove it straight home and then didn’t touch it until we took it into the garage Tuesday 20th. Later that day was told a fin had broken on the turbo and that it had to be fixed. Thought no problem, sure. Took it home, didn’t drive it until I took it back to the garage on Saturday 24th.

Got the call Monday 26th it was fixed. Picked it up, paid, drove off about twenty seconds and heard the noise again. Immediately pulled back into the garage and told them. They asked for the keys to drive it and check it out themselves, they revved it down a small ally way at around 30mph and when it came back it sounded even worse than before. They said the turbo had knackered again and needed to be replaced, they seemed confused on how.

Got a call today saying that apparently a bolt came loose when I was driving it and got sucked into the engine. I said there was no way in hell I was driving fast enough and with enough power to knock a bolt loose. I drove for no more than 30 seconds and never even hit above 20mph. They tried charging me an extra £300 to take the engine apart and find the bolt, but I said no way, the turbo’s under warrantee and it’s their responsibility to fix it.

It’s still at the garage now, supposed to be picking it up tomorrow, and I can’t help but be worried that they’ve done something to royally screw up my car. If they did, would I even have any leg to stand on legally?
 

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HI...did they do an oil/filter change...there is also the turbo oil feed/return pipes need to be changed or inspected....sometimes the sump will also need a clean....or did they just fit a turbo without finding our why the original one failed?
 

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Discussion Starter · #4 ·
HI...did they do an oil/filter change...there is also the turbo oil feed/return pipes need to be changed or inspected....sometimes the sump will also need a clean....or did they just fit a turbo without finding our why the original one failed?
they said they did an oil change with it. Apparently it was the fins that had broken and they repaired it before putting it back in. But supposedly as soon as I drove it the fin broke again because of some loose bolt that got ‘sucked into the engine’.
 

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they said they did an oil change with it. Apparently it was the fins that had broken and they repaired it before putting it back in. But supposedly as soon as I drove it the fin broke again because of some loose bolt that got ‘sucked into the engine’.
Hmm normal process is to swap out the turbo. They are like a mini jet engine so the fins run at high speed. Not repairable
 

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Discussion Starter · #6 ·
Hmm normal process is to swap out the turbo. They are like a mini jet engine so the fins run at high speed. Not repairable
I’ve always heard of turbos being repaired as I know there are specialist services for it.
 

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I’ve always heard of turbos being repaired as I know there are specialist services for it.
So how did they repair a fin that runs up to 200,000 rpm? You can’t just weld it back on as the unit needs perfectly balancing else with those speeds it will shake itself apart. Yes there are specialist refurbishment places but if you are going to the hassle of pulling a turbo off, you would refurbish the whole unit; seals bearings etc
 

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If its broken again, Likelyhood is they've re-used the oil feed banjo bolt and its starved the turbo of oil because the strainer on the bolt is blocked.

Either way, their problem to resolve it cos they should warranty the work.

Also, there's no bolts in the intake that would be inside the airflow path, so if they are claiming a bolts gone into the engine, its their negligence thats caused it. Only thing that can get ingested into the intake is the nut that holds the compressor turbine wheel on the turbo shaft, if thats come off, they need to take this up with whoever reconditioned the turbo..
 

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Discussion Starter · #9 ·
So how did they repair a fin that runs up to 200,000 rpm? You can’t just weld it back on as the unit needs perfectly balancing else with those speeds it will shake itself apart. Yes there are specialist refurbishment places but if you are going to the hassle of pulling a turbo off, you would refurbish the whole unit; seals bearings etc
I’ve got no idea, I’m not the one who fixed it, I’m not entirely knowledgable when it comes to turbo engines as this is the first car I’ve had which has one. I’m just telling you what I’ve been told.
 

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Discussion Starter · #10 ·
If its broken again, Likelyhood is they've re-used the oil feed banjo bolt and its starved the turbo of oil because the strainer on the bolt is blocked.

Either way, their problem to resolve it cos they should warranty the work.

Also, there's no bolts in the intake that would be inside the airflow path, so if they are claiming a bolts gone into the engine, its their negligence thats caused it. Only thing that can get ingested into the intake is the nut that holds the compressor turbine wheel on the turbo shaft, if thats come off, they need to take this up with whoever reconditioned the turbo..
That’s been a lot of help thank you. They charged me for a full service, turbo repair, and an oil change before all this went on so I presumed and hoped that’s what they did. I had a look at the turbo after it ‘broke’ this second time, and they reassured me that they’d be getting a brand new one in this time, so hopefully I’ll be able to see if they’ve stuck true to their word or they’re just mugging me off.

I’m supposed to pick it up today so I just hope it’s working and they haven’t fucked up my car or the engine. I would have thought if a bolt got into the engine it would have stopped running completely, but it didn’t.
 

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My opinion is they actually did not do anything to fix the turbo but maybe the oil change. They sound like total cowboys and would also doubt they did a full correct service too!
 

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This all sounds very strange? If an engine has "swallowed something" it could be permanently damaged. If part of a turbo impeller blade breaks it could get into the combustion chamber and cause damage. As you say, If a BOLT? gets into the combustion chamber it would wreck the engine.To take the engine apart and repair that damage would cost well in excess of £300.
So what has actually happened ?? can you get some sort of written report. You mention the AA in your first post, if you are a member it could be possible to get them involved? may be have an engineer`s inspection.
 

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Discussion Starter · #13 ·
This all sounds very strange? If an engine has "swallowed something" it could be permanently damaged. If part of a turbo impeller blade breaks it could get into the combustion chamber and cause damage. As you say, If a BOLT? gets into the combustion chamber it would wreck the engine.To take the engine apart and repair that damage would cost well in excess of £300.
So what has actually happened ?? can you get some sort of written report. You mention the AA in your first post, if you are a member it could be possible to get them involved? may be have an engineer`s inspection.
I can try get a full written report today as I’m supposed to pick it up later, hopefully fixed. And yeah they’re an AA certified garage, I booked with them through the AA. So could always try I guess.
 
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