[Bobbyj]

Some while ago I wrote to David Peel and asked the following specific questions:

"Are dealers delaying placing orders to meet periodic targets?
Why aren't vehicles with similar specification built in strict date order?
Do Peugeot appreciate for many this represents a considerable purchase and our need for information shouldn't be underestimated?
Are Peugeot aware this is creating poor customer relations?
Who do customers contact to receive updates on their purchase?
If a car is damaged before delivery will a replacement receive preference?
Has Brexit influenced deliveries to the UK market?
Can we expect more robust policies in keeping the dealer network informed?"

Today I have spoken with Dean Moore 0800 0422422 who responded thus:

" it is fair to say Peugeot have been caught by surprise by the demand for the 3008 which hasn't been helped by a fire in a factory producing components on 22nd January but manufacture is now back to full swing. Dealers are placing orders as they are being received in the showrooms and if there's any delay this is down to individual circumstances. Any damage to vehicles in transit and prior to delivery will be, in the first instance, subject to repair and all cases considered individually. Any customer requiring an update on delivery is invited to contact Dean Moore 0800 0422422 who has now been charged with handling delivery enquiries. Brexit has played NO part in delays and Peugeot are committed as ever to ensuring their customers are kept fully in the picture and take delivery with the minimum of delay and hope they now have established a line of communication that will fairly benefit us all"! ........ENDS

Can't say fairer and with Dean Moore 0800 0422422 as a contact Peugeot are certainly taking customer concerns seriously.

 

[Fontie]

This should be made a sticky a direct number to someone at Peugeot tasked with answering delivery question, unfortunately I doubt it ever will lack of mods to do it and will soon disappear down the threads.

 

[pauljos1]

This should be made a sticky a direct number to someone at Peugeot tasked with answering delivery question, unfortunately I doubt it ever will lack of mods to do it and will soon disappear down the threads.

I saw earlier that Beau is now a mod so maybe he'll be around shortly to make it sticky.

 

[pauljos1]

:joy::joy::joy:

 

[Beau]

Just made it a Sticky for as long as delays are still an issue.

Once they improve on deliveries, and as not to fill the forum with stickies, it can always be removed then.

Paul

 

[Gregggers]

Phoned them and they said they had no knowledge of a Dean Moore. Told me to phone my Dealership as they couldn't help.

 

[Bobbyj]

Phoned them and they said they had no knowledge of a Dean Moore. Told me to phone my Dealership as they couldn't help.

Greggers I spoke to this Dean Moore on 0800 0422422 and yep it was "sticky" getting through to him from reception. I like a lot of the members of this forum, am still waiting for delivery which date seems to be disappearing in the distance but I'm trying to remain positive. I will contact Dean Moore on Monday and ask for a reference code that gets us past the reception staff and on to his phone where we can all get answers. Hope it helps!

 

[Fontie]

This should be made a sticky a direct number to someone at Peugeot tasked with answering delivery question, unfortunately I doubt it ever will lack of mods to do it and will soon disappear down the threads.

Haha refreshed the page and blow me its a sticky. Congrats on your modship Beau

 

[Jason69]

Haha refreshed the page and blow me its a sticky. Congrats on your modship Beau

Being a novice what is a sticky!

 

[Fontie]

Sticky posts will always remain at the top of the forum so they are easy to see.

 

[Jason69]

Thanks for clearing that up Fontie

 

[DennisL]

I see he dodged the question: "Why aren't vehicles with similar specification built in strict date order?"

I ordered my GT on Jan 31st, and have an estimated delivery date of July 31st, yet others that ordered a GT after me have had their cars delivered this week. My car was ordered directly through Peugeot finance and I had confirmation that the order had gone through on Jan 31st. It does not make sense.

Sent from my SM-G950F using Tapatalk

 

[pauljos1]

I see he dodged the question: "Why aren't vehicles with similar specification built in strict date order?"

I ordered my GT on Jan 31st, and have an estimated delivery date of July 31st, yet others that ordered a GT after me have had theirs cars delivered this week. My car was ordered directly through Peugeot finance and I had confirmation that the order had gone through on Jan 30th. It does not make sense.

Sent from my SM-G950F using Tapatalk

If I were you I would be kicking off massively Dennis. That is simply not good enough!

 

[Bassetlady]

Just made it a Sticky for as long as delays are still an issue.

Once they improve on deliveries, and as not to fill the forum with stickies, it can always be removed then.

Paul

Wow, Paul, see you've gone up in the world. Well done :bow::bow::bow:

 

[Beau]

Wow, Paul, see you've gone up in the world. Well done :bow::bow::bow:

Thanks Gill :thumb:

 

[Bobbyj]

I see he dodged the question: "Why aren't vehicles with similar specification built in strict date order?"

I ordered my GT on Jan 31st, and have an estimated delivery date of July 31st, yet others that ordered a GT after me have had their cars delivered this week. My car was ordered directly through Peugeot finance and I had confirmation that the order had gone through on Jan 31st. It does not make sense.

Sent from my SM-G950F using Tapatalk

Hi Dennis his response to build dates not being order was that the factory did build in date order but given your circumstances, this would appear not the case. I am going to contact Dean Moore on Monday and to try and get a direct line. Will post the result immediately and hopefully you can get some answers.

Good luck

Bob.

 

[lovemycar]

Well done , if all else fails ....go to the top !!

 

[DennisL]

Hi Dennis his response to build dates not being order was that the factory did build in date order but given your circumstances, this would appear not the case. I am going to contact Dean Moore on Monday and to try and get a direct line. Will post the result immediately and hopefully you can get some answers.

Good luck

Bob.

Thanks Bob, there are a few of us on here that ordered from middle of Jan to middle of march who have been given the same date. So it seems like Peugeot did nothing for 2 months.

Sent from my SM-G950F using Tapatalk

 

[lovemycar]

Found this on the net for complaints ..https://www.complaintsdepartment.co.uk/peugeot-uk/

 

[Bobbyj]

Ted365 wrote quote: Have since been in touch with dealer as ETA has now passed, still nothing on a build date/delivery date even after 11 weeks. After ranting at the salesman I managed to coax the order date out of them which turned out to be nearly two weeks after my deposit was taken, convienatly falling at the beginning of March. Angry is an understatement and even the threat of cancelling the order didn't phase them. If this is the service you get at point of sale it doesn't look good for for owners. This car better be worth the wait!! ...........Ends

When I contact Dean Moores on Monday I will use Ted365's case and state this is exactly the type of treatment we want Peugeot UK to acknowledge is happening and to start treating us as valued customers. I had hoped the poor reputation the motor trade had earned was a thing of the past?? Let's see what happens!