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So the day started so well. I've spent the morning counting the hours and minutes until I pick up my 3008 at 2.30pm, got the keys for mine in my bag ready together with my paperwork etc and I'm already to go. Excited was not the word to describe how I felt. At 1.30pm I get a call from the garage with bad news! During the Easter break some kind person has thrown something onto the roof of my car and damaged it so there's no way I could pick it today.
As I was already on my way I decided to go and see exactly what has happened to my lovely car.
To be fair the salesman is almost as upset as I am but the annoying thing about it all is that it was avoidable. Someone was supposed to have cleaned mine and another customer's 3008 on Friday and then leave both cars in the workshop until everyone returned to work this morning. Unfortunately for me, mine was not cleaned on Friday as it was coming up for 5pm so they left it in the compound over the Bank holiday. The roof above my rear off side passenger door now has a dent as big as a football and there's a crease leading from the dent towards the top of the door - and the CCTV shows nothing!
I've been told that it will take at least a week to put right in the body shop and it will look as good as new but I can honestly say that I don't know how they're going to do it. I'm no expert obviously but the metal seems to be split as well as dented.
To say I'm devastated is an understatement. I've been given the option of ordering another car but I won't get it until July/August so for now I've agreed to see what the repair looks like. Should it not be to my satisfaction then it looks like I won't be getting my car as a 17 plate.
I've tried to upload photos of the damage so hopefully you can see what's happened
To be fair the salesman is almost as upset as I am but the annoying thing about it all is that it was avoidable. Someone was supposed to have cleaned mine and another customer's 3008 on Friday and then leave both cars in the workshop until everyone returned to work this morning. Unfortunately for me, mine was not cleaned on Friday as it was coming up for 5pm so they left it in the compound over the Bank holiday. The roof above my rear off side passenger door now has a dent as big as a football and there's a crease leading from the dent towards the top of the door - and the CCTV shows nothing!
I've been told that it will take at least a week to put right in the body shop and it will look as good as new but I can honestly say that I don't know how they're going to do it. I'm no expert obviously but the metal seems to be split as well as dented.
To say I'm devastated is an understatement. I've been given the option of ordering another car but I won't get it until July/August so for now I've agreed to see what the repair looks like. Should it not be to my satisfaction then it looks like I won't be getting my car as a 17 plate.
I've tried to upload photos of the damage so hopefully you can see what's happened
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