[Mickymack]

Afternoon,

An update on what occurred with my back and forth... I took it to a local garage who confirmed they were aware of Peugeot's suffering issues with the Adblue system and that it could be a number of fixes ultimately potentially resulting in a new tank. They also confirmed I had the partial recall on the adblue cap. I contacted customer care and explained the situation that I was aware they knew of a known fault and had previously offered compensation and that I wanted the same. Stated that they had partially recalled the cap but the damage could already have been done to the pump. They confirmed they would pay 67% of parts if it needed a new tank but required I take it to a Peugeot garage. Email received below:

"As requested, this email is to let you know that your vehicle has Special Coverage for a Urea reservoir. Your vehicle is 41 months out of Warranty, which according to our contribution chart is eligible for 67% contribution towards the Urea reservoir replacement (part only).

We would need to have the vehicle diagnosed at an approved Peugeot dealership to determine whether your fault is related to the fault that is covered by Special Coverage. Once the dealership can confirm that, we can apply the contribution towards the part."

The Peugeot garage performed diagnostics at a cost to me and stated the pressure in the tank was fine and it needed a new injector and ECU update at a cost of £540.40 all in. Peugeot have offered to cover £100.00 of this for some reason as it isn't the known fault above. If it was the tank, I would have pushed for them to cover the full costs. There is a complaint email somewhere back in this thread which I would have used.

It's worth bearing in mind I never had the P20E8 code I had: P3054 / P20F6 / P3053 / P2BAD

I also have a private warranty which I am wrestling back and forth with to get them to cover it, they are attempting to wriggle out of that so will keep pushing.

Hope you manage to sort it.

hi there i have the same issue, can i ask who did you email? can you post the email address? many thanks

 

[Mickymack]

I wonder if somebody could help, i am having the same issue with the adblue system and have been quoted nearly 1500 euro to replace. Car is 3008 2016 diesel 2lt GT My issue is that the car was originally registered in Spain but i have now re registered in Bulgaria. So to enquire about a possible 67% contribution should i contact Peugeot customer care in Spain or Bulgaria for advice? or Peugeot directly in France? mr confused from confusedville

 

[Arek]

I wonder if somebody could help, i am having the same issue with the adblue system and have been quoted nearly 1500 euro to replace. Car is 3008 2016 diesel 2lt GT My issue is that the car was originally registered in Spain but i have now re registered in Bulgaria. So to enquire about a possible 67% contribution should i contact Peugeot customer care in Spain or Bulgaria for advice? or Peugeot directly in France? mr confused from confusedville

Hi,
If I were you, I would ask Peugeot Bulgaria.
Registering the car, it simply means, moving away the ownership of the car to the corporation called Bulgaria.
So, you moved the ownership from Spain to Bulgaria corporation.
Remember that you are now only the keeper of this car but not the owner anymore.
Stay rad,
Arek

 

[Mickymack]

I wonder if somebody could help, i am having the same issue with the adblue system and have been quoted nearly 1500 euro to replace. Car is 3008 2016 diesel 2lt GT My issue is that the car was originally registered in Spain but i have now re registered in Bulgaria. So to enquire about a possible 67% contribution should i contact Peugeot customer care in Spain or Bulgaria for advice? or Peugeot directly in France? mr confused from confusedville

Update

sent email to Peugeot bulgaria this morning, Within 1 hour they responded and have agreed to contribute 67% of the cost of the replacement tank . So thats 700 euro saved! amazing customer service from Peugeot!

 

[Jolbe]

That sound great! But dont be dissapointed when this procedure wont fix the problem entirely...

 

[Mickymack]

That sound great! But dont be dissapointed when this procedure wont fix the problem entirely...

hi can you explain? i am having a new tank installed and also a new injector which was leaking. what else is needed if this wont fix the problem entirely?

 

[Jolbe]

Maybe i put it wrong...if you changed everything then it should work. However, there is some initialisation that has to be done properly, and also potential nox sensor faulty... My remark goes to official service that have no clue or do have a clue and just take money from you. It is practically impossible, that both the tank and injector would need replacemet at the same time!...

 

[Mickymack]

update

Peugeot Bulgaria are now refusing to contribute towards the new tank as there is an 18 month gap between 2 services before we bought the car. and additionally the brand of oil used is not specified in the service book for any of the services (all done by peugeot!!!). absolute blatant attempt by The dealer to get out of contributing. Will be making an official complaint as even if the service book was empty the adblue tank is not a serviceable part.

 

[Mickymack]

update

Peugeot Bulgaria are now refusing to contribute towards the new tank as there is an 18 month gap between 2 services before we bought the car. and additionally the brand of oil used is not specified in the service book for any of the services (all done by peugeot!!!). absolute blatant attempt by The dealer to get out of contributing. Will be making an official complaint as even if the service book was empty the adblue tank is not a serviceable part.

update. Managed to contact the garage where the service was done and they have in fact confirmed that there WAS a service carried out in the 18 month gap and have provided details. however peugeot are STILL refusing to contribute as the last 3 services were done by Bosch and now they are saying this invalidates any warranty. As this is a known issue and has had a recall for a faulty cap i fail to see how Peugeot can wriggle out of contributing? worst customer service i have ever encountered

 

[johnattan1]

Hi. I have one question about the temperature sensors which are inside the tank with grey plug and two pairs of blue and yellow wires. One sensor has a yellow and blue wire? Or two the same colour are from one sensor? And what should be between them? Any resistance or short circuit?

 

[DonaldF]

I am looking for some advice on how to proceed after my local Peugeot dealer investigated the "UREA : Emission fault warning message" and revealed fault code P20E8 00.

They topped up the urea tank (although the dash message still showed more than 1500 miles remaining) and cleared the fault. They said that if the fault message returns I will need a complete new urea tank costing over £1,000 !!

Guess what, 5 miles later the message returned. I went back to the dealer, but no joy. They believe the fault means the pressure of the urea fluid is too low, which means a new complete tank. The car is a Sept 2014 2.0 Bluehdi 150, and so is only a few months out of warranty. It has had all the recalls undertaken including the urea wiring loom.

So, what could be the causes of low pressure. A hole in the tank ? A faulty pump ? A blocked atomiser nozzle ? Are any of these fixable without replacing the entire unit ?

Would any of you know of a specialist who could look at this....other than one of the main dealers ?

Any help and advice would be very welcome. Thanks.

Did they upgrade the AdBlue cap ? evidently it don't vent properly i had to have a new tank fitted to my 2016 308sw 180 bhp GT but Peugeot footed the bill as it was a known fault

 

[Franshjl]

Hi everyone, my name is Frans, I'm from the Netherlands and I own a 2015 308SW 1.6 BlueHdi which last week also showed signs of a Ad Blue fault.
Started with a blinking Urea warning light, 'Service' and later on it showen engine fault on the board computer, warning to fill up the Ad Blue tank and a count down: not allowed to start it after 1100 km.
Also red engine fault warning light came on.
Knowing I had filled the Ad Blue tank last summer I took a look anyway,it was about half full so I filled it up to be sure.
I also found on another (Dutch) forum the advice to add some Ad Max to avoid and maybe solve crystallisation in the Ad Blue.
(I read about cases in which problems just dissapeared after about 1000 km after adding Ad Max fluid).
Also I found some fluid underneath the Ad Blue injector, so I cleaned it.
It had a lot of clogged up dirt in it.
The warning lights and faults on the BC stayed on, so then I took the car to a mechanic I know (we recently refilled the Eolys tank together).
He diagnosed the car and it had the P20E8 fault code.
He did a reset, erased the P20E8 code.
But, within 5 km it started all over again.
Paid €20 for this reset which lasted about 10 minutes, so I decided to buy a OBD2 scanner myself.
I succesfully erased all fault codes and the count down myself, but soon the emission fault warning came back on the board computer again.
I just looked this morning to see if the injector was still leaking and in fact there are some small drops of blackish fluid underneath it.
I cleaned the alyminium protection plate/shield (don't know the proper English word for it) so it's easy to spot any leaking.
It looks like oil mixed with Ad Blue but it might also be Ad Blue and soot.
Is there anyone who knows what a leaking injector looks like, I mean does it just leak a little, a few drops, or a lot more?
The car has 190.000 km and I've read that these injectors can break after some 200.000 km.
Now I'm thinking it might not be the Ad Blue pump, if there's no pressure the injector wouldn't leak..
But maybe it just hasn't got enough pressure, or it loses pressure because of the leaking injector..
I don't know, any advice would be very welcome.

Thank you,

Frans

 

[Jolbe]

Only way to know is to get manual manometer (pressure meter for liquids) and put it on a hose instead of injector. It should read 6bar immediatelly after contact (or car start?)

 

[Franshjl]

Hi everyone, my name is Frans, I'm from the Netherlands and I own a 2015 308SW 1.6 BlueHdi which last week also showed signs of a Ad Blue fault.
Started with a blinking Urea warning light, 'Service' and later on it showen engine fault on the board computer, warning to fill up the Ad Blue tank and a count down: not allowed to start it after 1100 km.
Also red engine fault warning light came on.
Knowing I had filled the Ad Blue tank last summer I took a look anyway,it was about half full so I filled it up to be sure.
I also found on another (Dutch) forum the advice to add some Ad Max to avoid and maybe solve crystallisation in the Ad Blue.
(I read about cases in which problems just dissapeared after about 1000 km after adding Ad Max fluid).
Also I found some fluid on the protec
The warning lights and faults on the BC stayed, do then I took the car to a mechanic I know (we recently refilled the Eolys tank together).
He diagnosed the car and it had the P20E8 fault code.

Would forcing a Urea level reset help? If you read the manual it suggests leaving your ignition off for 5 minutes, all doors shut etc, then waiting 10 seconds after turning the key before starting the engine. I believe one of the reasons for replacing the wiring loom was because it was giving false level readings and not fully resetting once topped up.

 

[Franshjl]

I tried that, but it didn't work unfortunately.
Now that I have a OBD2 scanner I can at least erase the fault codes, which is nice.
I can wait until the weather gets better (warmer) before taking the Ad Blue tank off to check or replace it.
I'm thinking of replacing the injector first as that's only €75,-
If that doesn't solve the problem I could look at the tank/pump.
Only thing I don't get is why the computer kerps thinking/telling me that the Ad Blue needs to be filled..

 

[Jolbe]

There is a screwed plug on the bottom of the adblue tank. Maybe try emptying an flushing with demineralized water before topping with fresh urea. Maybe unpluging hose from injector and starting your car to flush the crystals out would help too. My errors gave up eventually, but had to clear faults for at least 10times. Now 3 years without warning, replaced only injector because it started leaking (externally).

 

[Franshjl]

Thank you,
So when your injector was leaking, was that clearly visible?
I mean could you see the Ad blue coming out, or did you just find some Ad Blue underneath it?
I already mixed Ad Max with the Ad Blue, hoping it will clear the line..

 

[Jolbe]

AdMax should be great for what i heard. The external leak was only visible in situation which you will not encounter (manually forced regen - 3.000rpm....adblue activated....). A clear periodical mist was seen and heard comming out of injector body - where the holes are. No such case on a new inkector! There was no adblue residue (the mist dries in air) neither on the outher body nor on the inner nozzle itself. Just a small residue (1mm) of black stuff (soot) on the nozzle.

 

[gcharilas]

For 450 i got a adblue delete, egr delete and remap. Now my 308 has 150ps with no urea issues

 

[Franshjl]

A mechanic told me this week that at least in the Netherlands in the near future there will be a test included in the annual APK (MOT in England I believe?) which will make it possible to see if the Ad Blue system is working as it should.
If not (also in case it's been deleted, the car won't pass the test and will not get a valid APK/MOT.
He also told ne about some kind of 'particle test,' if the car fails this, it also will not get a APK, and the findings of this test will be sent to the RDW (Dutch institute for road traffic) and they will send you a tax bill, adjusted to in which class your car now falls regarding pollution.
So it will be ok to pollute the invironment, as long as you pay.
So, if your car for example has a Euro 6 engine, but the Ad Blue system is not properly working, you will pay tax for let's say, a Euro 1.