Pretty sure if you did a search you find plenty of this 1.2 puretech wet belt issues.

 

Thanks, yes there is plenty in here about this issue. I'm wondering if there's any point going to Ombudsman or legal route if Peugeot have turned down my Goodwill case

 

I would explore anything that can shift costs back to PSA. Just don't lose your cool when dealing with them, see if you can generate the required documentation from independent garages you used, explain what you need and why.

Lose your cool off the phone or away from them, go outside shout at a tree, and give a hug at the end... whatever it takes.

 

Thanks! Tree shouting will be happening 😂

I have given them as complete a service history as I can. All services were done but the independent garages can't all provide printed invoices. I have part numbers but because it isn't compiterised they won't accept them.

Is there any point in a solicitor writing to them?

 

Not sure of your consumer rights, pretty sure, their idea of written vs computerised won't hold in courtroom. Not sure why don't simply transcribe to their preferred media. Just sounds like game playing, so play it... Scan in their logos etc and computerise the written parts. On separate cover page, transcribed as requested.

 

I don't think the engine is worn out because you've had it serviced regularly. The Puretech 1.2 has cast iron cylinder liners, a big advantage.
The most likely cause of your high oil consumption is that there has been a carbon build up in the piston oil control ring, causing it to stick, thereby not allowing the Ring to have the correct tension on the cylinder walls.
A potentially cheap fix that's worth a try is to put a 1 litre can of Wynn's Petrol Power 7 in a full tank of petrol, then take it on a long run and make the engine work; ie don't let the engine labour in too high a gear, do not change up a gear below 3,500 ram.
I think you will see a significant improvement in oil consumption.
Remove each spark plug and check the colour, if it's dry and grey, that's good but I suspect you'll have at least one that is wet with oil and a crusty carbon build up.
The only way to guarantee success is to take the engine out and remove the pistons and either clean them up or replace all three pistons but this is going to cost about £1,500.
Good luck.

 

I seem to have the same issue now, have just recently spent £1800 for repair got the car back only after few days of use the same engine light has come on

 

Hello, our 2018 Peugeot 5008 had the timing belt replaced in Oct 23 after the safety recall. Since then it has been consuming excessive amounts of oil and now is showing an engine fault and the car is totally out of action. Our dealership has told us the car needs a new engine (!!!) and Peugeot HQ will not cover it because, although the car has been serviced every year, it has been serviced at independent garages and we can't provide computer generated invoices of the service history. We have written evidence of services and have the oil filter numbers etc, but this is not accepted by Peugeot as sufficient evidence. Can anyone advise me what route to take now - Motor Ombudsman or legal action? Has anyone else experienced similar and had Peugeot cover the cost of a replacement engine? We are devastated that are 6 year old car is now worthless and undriveable. Warning to anyone else with this issue I would advise getting rid of your car as soon as you can. Thanks for any wisdom you can offer on this situation.

What happened with your vehicle? I have a peugeot puretech. It had recall work done, belt was not OK, work done and replaced and free of charge due to recall in 2022. However, ever since has been drinking oil (2litres every 10days roughly and not being driven much) eml came on and car went into limp mode. Peugeot said it was a spark plug causing limp mode and because I again complained about oil usage advised oil grade had been changed and I paid them to empty/refill with correct oil. Less than week later car went into limp mode again. They have said they need to follow a protocol cleaning valves and piston rings which may cost US up to £1000 and still may need engine rebuild. Although they state they will not cover cost as puretech extended warranty is to do with the belt and my belt has been changed and this is to do with oil consumption. Even though stellantis state the recall wet belt may lead to oil issues. Been without car for 2 months so far and still stuck paying finance.

 

I also am facing the same issue - same car model and year plus similar mileage :-( what was the outcome please? did you manage to get any support from Peugeot? I'm leasing my car and suspect this issue was already building up when I took the car.

 

We are still trying to resolve this. Our car is sitting in the driveway completely out of action. We have applied to the Ombudsman to take on the case because our goodwill case was turned down by Peugeot. Very frustrating and we are not hopeful of a good outcome. Our car is basically worthless.

 

That sounds really frustrating! It’s tough when a car that's been regularly serviced ends up needing such a major repair and you hit a wall with warranty coverage. I’d recommend starting by filing a formal complaint with Peugeot, citing any service records you do have. If they’re not responsive, contacting the Motor Ombudsman could be a good step, as they might be able to help with resolving disputes. Legal action is also an option if you feel you're not getting fair treatment. Unfortunately, it’s not uncommon for manufacturers to require specific types of documentation, but that doesn’t make it any less upsetting. Hope you can find a solution soon!

 

Thank you! We are waiting for the Ombudsman - currently estimated at 6 months wait. We didn't have all the documentation of service history so Peugeot turned us down. Will consider the legal route as well.

 

We are still trying to resolve this. Our car is sitting in the driveway completely out of action. We have applied to the Ombudsman to take on the case because our goodwill case was turned down by Peugeot. Very frustrating and we are not hopeful of a good outcome. Our car is basically worthless.

Thank you! We are waiting for the Ombudsman - currently estimated at 6 months wait. We didn't have all the documentation of service history so Peugeot turned us down. Will consider the legal route as well.

I think the oil consumption and the belt change are unrelated.
The most likely cause of the high oil consumption is a stuck oil control piston ring on one or more pistons.
If you take the spark plugs out, they should be dry with a grey deposit but any that are black and wet indicates a stuck ring or less likely worn valve guide seals.
The remedy is to change the piston rings but as a set of pistons are £262, one might as well change them.

 

Hi guys

what was the outcome of this? My car is currently sat at the peugeot garage waiting for work to be done. Peugeot refusing the warranty as i am only 2 provide 2 years service invoices as the 2022 service was done prior to purchase.
Halfords have forwarded the work on but not an invoice as they say GDPR, they refuse to redact the previous owners info and scan over and are costing me £1500. I have had a final response from Peugeot and the ombudsman are investigating. Just wondering if anyone actually had any sort of joy. I even asked peugept to meet me half way as i was planning to upgrade the vehicle in a few months time with them but it seems they would rather take £1500 than £20,00!