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Discussion Starter #1
I wondered if anyone else has had this problem as I am sure this is a glitch from Peugeot side with their engine management system.
I am being told I now have and over £2000 bill to look at because I have apparently 2 failed injectors and a failed NOx sensor. The fact the warning came up saying UREA Emissions fault and gave me counting down mileage clock and Peugeot customer services telling me the car was still ok to drive until the problem can be fixed is lulling people into a false sense of security no?
Here is a copy of what I have sent to Peugeot customer care... I would appreciate feedback from other Peugeot 3008 owners to advise if they have had similar problems?

"I purchased a 2nd hand Peugeot 3008 Blue HDI on December 11th, 2019.
I purchased the car with an extended warranty from 3rd party when I purchased the car as the standard warranty would have just run out.
I called Peugeot just after buying the car as the finance company mentioned there were a couple of recalls on the car outstanding so as soon as I got the car home I contacted Peugeot and asked about the recalls... there were a few including the Catalytic converter and a software update so I managed to get the car booked in for January on two occasions to have the recalls done but whilst I was there I also decided that as a good measure I would purchase a 3-year service plan at the same time as the car had maintained a full-service history and I wanted to keep this up.
A few weeks after the service recalls were completed I had a fault come up saying Urea emissions fault with the engine management warning light at the same time so I called Peugeot customer care and advised them of the fault and they said not to worry as the car would be able to still drive up to 700 miles but I needed to get it booked in with Robins & Day Peugeot to get looked into and originally gave me a date in March but this was then canceled due to the coronavirus lockdown and then was given a date in May which was then later changed again to 3rd June.
I thought everything was ok so I was still driving the car normally and it seemed to be working fine just with the warning still coming up and counting down. I had not traveled too many miles as I was only visiting my terminally ill mother delivering food and taking trips to the shop so I still had almost 250 miles to go before the issue would pose a problem starting the car (per advice I had previously been given).
The warranty company was made aware of the fault at the same time as Peugeot as I told them of the fault and they said if its the sensor or Urea system itself it should be covered under their warranty.
Walton Robins & Day called me the day before I came in to say that they wouldn't deal with 3rd party warranty companies but when I called the warranty company to tell them this they said not to worry and if Peugeot tells me what the faults are they would be able to contact Peugeot give and auth code and as long as they included this on the invoice I paid they would reimburse but there would be a cap on labor costs so additional labor costs I would need to pay. I should have asked Peugeot what their labor costs were before I confirmed the diagnosis as I found out Robins & Day is £125 an hour!!! that is very extortionate for a start!
Anyway I took the car in some hours after dropping the car off I got a call to say they managed to clear the fault with the Urea emissions light coming on but they would need to do 2 more hours diagnosis as the engine management warning light was still staying on and they were not sure where the fault lied but it could be the NOx Sensor.
Today I received a call to say that it was not only the NOx sensor that had failed but also the engine had 2 failed injectors on cylinder 2 & cylinder 3 which were over-fueling the engine and that they were unsure of the cause but they would need replacing too and that I was looking at a bill of over £2000!!! They also added that it is without checking if the CAT needs replacing after they did the work which would be even more expensive (even the current bill is 1/3 of what I paid for the car in the first place!)
Now I cannot prove that this has been caused by the recall work (Engine management software update & Catalytic converter recall) but the car was fine before I took it in for the work and at no point was I told when I raised the issue that I shouldn't drive the car as I could be causing further damage to it.
The car is only 5 years old now and less than 100,000 miles so you would not expect this type of extensive work needing to be done on a car.
I have owned several Peugeots over the years and always had good cars in the past but this experience now is leaving a very sour taste in my mouth regarding the brand and the horrific costs I am looking at a couple of months after purchasing the car!
I have done everything right booking in for service recalls as soon as I purchased the car and forking out money for a 3-year service plan and this is what I get for my trouble?!
To say I am upset with Peugeot is an understatement I shouldn't have to be putting up this kind of money on a car that is not that old.
I am going to raise this issue on your customer forum and check online to see if others have experienced this kind of problem with my model as I am sure this cannot be a normal failure and I should have not received a urea emissions fault if this was not the case. Robins & Day said I would have probably had other engine warning light come on without codes but I explained I had not a single warning light until the urea emissions light came on so something is not adding up there.
I am also looking to raise an official complaint and ask Peugeot if, at least some of the work required not covered by my 3rd party warranty, could be done as goodwill considering the information given and fact I have even invested in a 3-year service plan with yourselves. I am sure you can agree being hit with a £2000+ bill a couple of months after investing in the car is not right and that there must be an inherrent problem with your engine management system giving wrong codes and lulling customers into a false sense of security thinking cars are ok to drive when they are probably not!
I look forward to hearing back from you urgently regarding this matter as I have not yet given them the go-ahead for the works to be completed."
 

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This is the reason I have gone back to petrol cars after 35 years of driving diesel cars.

Diesels have become so complex that nobody understands them any more, I only do about 20,000 a year now so have decided that diesel is no longer worth it.

Yes you might get a few more mpg but that doesn't outweigh the risk of huge bills when they go wrong, I know petrol cars have problems also but they seem a lot cheaper and easier to repair than diesels.

It seems to me that when anything goes wrong with a diesel its going to be new injectors or a new turbo I have had both of these diagnosis and both where wrong and easily fixed very cheaply by a mechanic that actually knew what he was doing.

If your going to drive a diesel then forget the main dealer and find a good independent diesel specialist in your area.
 

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Discussion Starter #3
Thanks for the advice, I've also contacted the finance company as having this kind of issue 2 months after purchase doing probably less than 2000 miles is not on.
They want a breakdown of costs from Peugeot so waiting patiently for that to be sent to me.
I think I have some redress with dealer and finance company so guess we wait and see.
 
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