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Discussion Starter · #1 ·
Hi all just got my pp installed activated i think
can get to read vin off car that comes up ok
when try t o launch diagnostics get an error message saying Mozilla.exehas encountered a problemand needs to close clear that and planet peugeot just closes any help PLEASE ANYONE
Many thanks Don
 

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Discussion Starter · #3 ·
Hi thanks for reply am running XP also i dont have mozilla an useing IE should i have Mozilla
Don
 

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xp is the correct way, you dont mozilla. when you connect to the car, you are then presented with 3 or 4 options.

top one is "diag" which you cannot use as you dont have a server log on (only real dealerships have these). using this without a logon will cause this error.

the second one is planet or office, this is the one that you need to use (its the second one down)

then you have the other 1 or 2, being measurement and something else

sorry if this is slightly inaccurate, im doing it from memory.

does this sound familiar?

hope it helps tho :thumb:
 

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Discussion Starter · #5 ·
Hi thanks you are spot on it was the second one down that causes the mozilla .exe report
Do you think it could be a software fault ie like a faulty disc
thanks again Don
 

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if your getting an error on the 2nd one down, sounds like it was a bad activation or worse crap install.

give the activation a go again, it took me a few attempts to understand how to do it.

if that fails try an uninstall and reintall, rebooting after each.

if that fails post back on here and will try more stuff
 

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Discussion Starter · #7 ·
Ok am just reinstalling it will try after that and thanks
will post back what happens
Don
 

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Make sure and fill in all the details when it asks for postcode , techs name , address of buisness and so on (make details up it doesn`t matter) think this could be your problem maybe you left it blank.
 

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Discussion Starter · #9 ·
Thanks cant see anywhere to enter those details
Don
 

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Discussion Starter · #10 ·
Ok thanks everyone got it sorted (i think)well it works:thumb:
it was an activation problem done it again and its ok
Again many thanks
Don
PS all i got to do now is find out how to use it :lol:
 

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Discussion Starter · #11 ·
Forgot to ask can any one tell me what the lead with 2 battery clips and like a 2 pronged plug is for thanks
Don
 

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i beleive they are used to test the power, using the measurement tool on pp. im not sure what the 2 prong bit is for, but at a guess an earth lead
 
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