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Discussion Starter · #1 ·
This isn't 3008 related, but Peugeot 308 (2015 GT), i wanted some independent opinions;

2 days outside of my manufacturers warranty (21st May) my AC decided to stop working, I reported it straight away to the main dealer and informed them that I had the Platinum Peugeot extended warranty (which when I purchased the vehicle from another Peugeot dealer, was told it’s the same as the manufacturer one)

Car was booked in for work on the 4th June and a leak was discovered, it would appear a pipe has corroded where it connects to the condenser, causing the leak.

Today the extended warranty company have basically said it’s a pipe, we don’t cover pipework!!!

This part has corroded inside the condenser, not been subject to external forces of similar…..The fact that the car was 2 days outside the warranty makes my blood boil, let alone that the warranty I purchased doesn’t cover it!!

I have messaged Peugeot via Facebook and to be fair were very quick to reply and speak with the service manager, he has put in a request/claim for a 100% goodwill claim, he seems to think given the background etc they will agree.

What are your thoughts?
 

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Firstly, it's good to remember Peugeot isn't legally or morally obliged to do anything when out of Warranty. You have been unfortunate to have it go wrong when it did:(
If you are being offered a 50% goodwill gesture it's a good result but a 100% is an absolute major achievement!:thumb:
I expect the "background" you talk of is that you've had your car serviced with a Peugeot dealer and as such got the full history and the "goodwill" of the dealer themselves, along with that of Customer Services..
If this is true then you are a typical example of why it's important and worthwhile to have your car serviced with Peugeot. If you hadn't I suspect you'd have got 0% goodwill gesture.
A new air con condenser can be anywhere from £300 to £550 fitted so you got a result if it's authorised!

Keep us updated with the outcome please.

Grumpy
 

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Discussion Starter · #3 ·
Just heard back.

Peugeot have agreed to pay the full cost, apparently around £1400.

Your right what you say about Peugeot dealership servicing, i thought many times about going independent, but decided against it.

I'm sure that helped, I'm the 2nd owner, previous being Peugeot themselves, FMDSH, all these factors I'm sure played a part......plus the motability 3008 is from them (collecting on Monday)
 

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Wow!! I'd take the £1400 with a large pinch of salt!
If it's really £1400 I'll be really worried for anyone with a new 3008, 5008 or Traveller when they're out of warranty.

Just had a look and the condensers are anywhere between £100 and £160 (non genuine) so not sure where the other £1k comes from!

Grumpy
 

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Discussion Starter · #5 ·
Wow!! I'd take the £1400 with a large pinch of salt!
If it's really £1400 I'll be really worried for anyone with a new 3008, 5008 or Traveller when they're out of warranty.

Just had a look and the condensers are anywhere between £100 and £160 (non genuine) so not sure where the other £1k comes from!

Grumpy
I have no idea, i know some pipework needs replacing and i was told the condenser was close to £800? plus the regas which i believe is around £250?

Just glad I'm not paying it, however much it is.
 

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Discussion Starter · #7 ·
That's the older gas used previously. The current gas is a great deal more expensive, cheapest I believe is from Halfords about £80. Average is around 150, main dealer is much more.
 

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That's the older gas used previously. The current gas is a great deal more expensive, cheapest I believe is from Halfords about £80. Average is around 150, main dealer is much more.
Just been looking online and saw it stated that only 1 in 100 Halfords do the r1234yf regassing.

It does look like another minefield for motorist to navigate through with all the ingredients for another round of proffering at our expense.
 

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Regardless of warranty, you have consumer rights which entitle you to expect reasonable longevity for all purchased items, based on what you paid and what is reasonable, I would argue that 12 months + few weeks is not reasonable.
The supplier, with whom you have made a contract, must respect this, it is the law! (in the UK)
 

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The only reason its £1400 is because the dealers are being paid by peugeot so are charging peugeot full retail !!

The job could probably be done for half that cost !
 
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