[Beards]

Guys,
I went in to place my order today, which to be blunt it did not go to plan.
In the end they are getting back to me tomorrow with 'hopefully' all the correct items and prices I requested.

Anyway, one such query is to do with the 'Extras' for the GT Line; namely those from the 'Comfort & Convenience' section.
In these there are four to choose from which are as followed:-
1. Boot Load Restraining Net - £200
2. Smart Electric Tailgate (also includes Peugeot Open and Go) - £750
3. Visio Park 2 Camera System - £450
4. Peugeot Open and Go Keyless Entry with Stop/Start Button - £350

So, from these I requested items 2 & 3 and said I do not need item 4 as it is already part of item 2.
The salespersons answer is "Yes you do need item 4 if you want Keyless Entry and Stop/Start".
Now my reply was " Item 2 clearly says it includes Peugeot Open and Go so one would assume that also includes Keyless Entry and Stop/Start".
The reply...... We are now at loggerheads.

Question being:- Am I missing something here?

 

[burnm]

Hi, yes you are right if you get Smart Electric Tailgate it also includes Peugeot Open and Go all for £750. You do not add the £350 as it is included.
I have it on mine. Your dealer unfortunately does not know the car well enough.
Ring Peugeot direct and they will confirm this I am sure. Hope this helps!

 

[Jason69]

Hi Beards, yes as I understand it if you go with the electric tailgate that will include your keyless entry and push button start without need for the key in the ignition

 

[Beards]

Hi, yes you are right if you get Smart Electric Tailgate it also includes Peugeot Open and Go all for £750. You do not add the £350 as it is included.
I have it on mine. Your dealer unfortunately does not know the car well enough.
Ring Peugeot direct and they will confirm this I am sure. Hope this helps!

Hi Beards, yes as I understand it if you go with the electric tailgate that will include your keyless entry and push button start without need for the key in the ignition

BRILLIANT........ Thanks Guys. I thought I was missing a trick for a brief second.
Oh I am so much looking forward to speaking with pond-life tomorrow.

 

[burnm]

I got mine from a Broker so cut all of that lot out! Good luck.

 

[Beards]

I got mine from a Broker so cut all of that lot out! Good luck.

Thanks. Unfortunately I had to use the dealer and to be honest they all appear to be dragging their knuckles along the floor.

 

[Bassetlady]

BRILLIANT........ Thanks Guys. I thought I was missing a trick for a brief second.
Oh I am so much looking forward to speaking with pond-life tomorrow.

Tut tut Mike, that's very insulting. I'm sure there are some lovely specimens of pond life about.

 

[Beards]

Tut tut Mike, that's very insulting. I'm sure there are some lovely specimens of pond life about.

I'm sure there must be Gill. They though will evolve quite happily. These on the other hand seem to have missed the tide.

 

[Bassetlady]

I'm sure there must be Gill. They though will evolve quite happily. These on the other hand seem to have missed the tide.

Unfortunately you are spot on Mike :rofl: Good luck tomorrow

 

[XrayGTLine]

Agree, the official brochure states that it is included with the elecrtic tailgate - show him that (if he can read)

Oh these tales of woe about the pond life! I am lucky in that mine was ordered online through a fleet management company but I have to say the salesman I spoke to at my local dealer in North Wales was very knowledgeable about the car and all the different options (and no he wasn't after a sale - he knew from the outset that I was only there for a test drive and the only thing they would be getting would be the servicing) - maybe you should try coming up here to buy your cars?
Let me know first though so I can chase them for a referral bonus!!:lol:

 

[Beards]

Agree, the official brochure states that it is included with the elecrtic tailgate - show him that (if he can read)

Oh these tales of woe about the pond life! I am lucky in that mine was ordered online through a fleet management company but I have to say the salesman I spoke to at my local dealer in North Wales was very knowledgeable about the car and all the different options (and no he wasn't after a sale - he knew from the outset that I was only there for a test drive and the only thing they would be getting would be the servicing) - maybe you should try coming up here to buy your cars?
Let me know first though so I can chase them for a referral bonus!!:lol:

The dealership I'm using is local and unfortunately health precludes going afar unless heavily planned in advance. As such you're at the mercy of misfits.


Part of the issue is this dealer has recently (as of two weeks ago) been bought out from a family run Peugeot dealer to a multi-corporation dealership. Result being the staff need to go away and be trained, there's no brochures or literature available and no dedicated Motability specialist. They have to get one to come in from another dealer who is part of the Stoneacre Group. The person looking after me actually sells Volvo vehicles and the first time they sat in a 3008 SUV let alone drove one was when said person was sent to come look after us. In fairness the specialist is really trying hard, I can't fault their ambition to help me.
Consequently every step of the way has been one hiccup after another.
I won't mention what happened yesterday...... I don't have enough bytes on the keyboard to explain. :3monkeys:

 

[Bassetlady]

Agree, the official brochure states that it is included with the elecrtic tailgate - show him that (if he can read)

Oh these tales of woe about the pond life! I am lucky in that mine was ordered online through a fleet management company but I have to say the salesman I spoke to at my local dealer in North Wales was very knowledgeable about the car and all the different options (and no he wasn't after a sale - he knew from the outset that I was only there for a test drive and the only thing they would be getting would be the servicing) - maybe you should try coming up here to buy your cars?
Let me know first though so I can chase them for a referral bonus!!:lol:

I popped into the one in Prestatyn (Drivers) while at my caravan just to have a look and even though they knew I'd already got mine ordered they were very helpful and knew their stuff. Must be a North Wales thing, X-ray.

 

[Nagaman]

Spare a thought for the salesperson having to deal with so many variations and models combined particularly as they rarely get to be permanently associated with a specific brand.
We concentrate on just one but they might be recently new to the brand.

Skoda has the Kodiaq and there is just one version, a 4WD manual with just one particular engine which is not approved for a towbar.
The only way of figuring it out though is the lack of a towing figure in the specs of just one specific variant, the manual version only and not specifically flagged ........it seems like a stuff up and how a salesperson would know that is a mystery to me.

 

[Beards]

Spare a thought for the salesperson having to deal with so many variations and models combined particularly as they rarely get to be permanently associated with a specific brand.
We concentrate on just one but they might be recently new to the brand.

That is very true in that we have a keen and passionate interest. As such we take it upon ourselves to gather as much information as possible. End result being we often find we gain more knowledge on a specific model type.
What I can not condone though is either the lack of trying or the lack in willing to assist.
Couple this with silly and foolish mistake after mistake and after a short period it all becomes too often and monotonous.

 

[XrayGTLine]

I popped into the one in Prestatyn (Drivers) while at my caravan just to have a look and even though they knew I'd already got mine ordered they were very helpful and knew their stuff. Must be a North Wales thing, X-ray.

Must be, the one I went to was Elim on Anglesey which is still a family owned dealership

 

[stuart.bush]

The dealership I'm using is local and unfortunately health precludes going afar unless heavily planned in advance. As such you're at the mercy of misfits.


Part of the issue is this dealer has recently (as of two weeks ago) been bought out from a family run Peugeot dealer to a multi-corporation dealership. Result being the staff need to go away and be trained, there's no brochures or literature available and no dedicated Motability specialist. They have to get one to come in from another dealer who is part of the Stoneacre Group. The person looking after me actually sells Volvo vehicles and the first time they sat in a 3008 SUV let alone drove one was when said person was sent to come look after us. In fairness the specialist is really trying hard, I can't fault their ambition to help me.
Consequently every step of the way has been one hiccup after another.
I won't mention what happened yesterday...... I don't have enough bytes on the keyboard to explain. :3monkeys:

Beards, are you not based in Chesterfield ? if so my dealer is in Castleford which is only an hour away if that. Can`t recommend them enough and they are a Motability specialist as well.

 

[Beards]

Beards, are you not based in Chesterfield ? if so my dealer is in Castleford which is only an hour away if that. Can`t recommend them enough and they are a Motability specialist as well.

Thanks Stuart, so good of you.
Unfortunately even small distances like this require planning. As such I try to make things easier with local dealers.
I'm hoping once things settle down and I 'finally' manage to set things into motion I'll then be able to sit back and relax..... but again my thanks :thumb:

 

[Beards]

Moving on a further month and just when you think everyone is singing from the same hymn sheet someone plays the organ out of tune!

I 'finally' managed to get the order in this week but contacted my Motability Specialist to ensure the Peugeot Dealer placed the order with the correct extras.

This past 24 hours has seen several emails all giving me error after error.
Now I have just learned the dealer failed to include the Nappa Leather and ordered the wrong 19" Washington Wheels.

The Nappa Leather 'apparently' was removed after a clerical error that showed I had also ordered Heated seats and as heated seats are already part of the Nappa Leather I didn't need the HS option.
Trouble is the removed BOTH the Heated Seats AND Nappa Leather.

The 19" Washington Wheels can be purchased either with a Space Saver Wheel to allow the boot floor to be lowered or a FULL size Wheel that does not allow the floor to be lowered.
I specifically said Space Saver type but no, they again didn't listen.

When will this blinking nightmare of an order finally end!!!!!

 

[pinkaardvark]

Moving on a further month and just when you think everyone is singing from the same hymn sheet someone plays the organ out of tune!

I 'finally' managed to get the order in this week but contacted my Motability Specialist to ensure the Peugeot Dealer placed the order with the correct extras.

This past 24 hours has seen several emails all giving me error after error.
Now I have just learned the dealer failed to include the Nappa Leather and ordered the wrong 19" Wellington Wheels.

The Nappa Leather 'apparently' was removed after a clerical error that showed I had also ordered Heated seats and as heated seats are already part of the Nappa Leather I didn't need the HS option.
Trouble is the removed BOTH the Heated Seats AND Nappa Leather.

The 19" Wellington Wheels can be purchased either with a Space Saver Wheel to allow the boot floor to be lowered or a FULL size Wheel that does not allow the floor to be lowered.
I specifically said Space Saver type but no, they again didn't listen.

When will this blinking nightmare of an order finally end!!!!!

Aren't they washington? wellington sounds wrong.

 

[Beards]

Aren't they washington? wellington sounds wrong.

Yes...... That's how much I'm frustrated at the moment. Although I feel I need Wellington's to give them a bloody good kick where the sun never shines.