[Dautres]

Having read the complaints that are appearing in the Sticky Thread, I thought it might be a good idea to start this thread.


From the outset Peugeot have ruined my ‘new car’ experience, first lack of information and then delays. Now I have my new car I am still being frustrated. I sent Customer Services a simple question by e-mail and had the usual response ‘we recommend that you contact your local Peugeot authorised dealership’ I doubted they would be able to help but called the service centre anyway who were busy and said they would call back. I’m still waiting……. To cap it all my new rubber mats ordered from an approved Peugeot supplier will not arrive before I go away. I am beginning to wish I had never heard about the 3008!

 

[508GT180]

Peugeot's job is to market, manufacture and merchandise cars. Once a car is sold they regard it to be the seller's (dealer) responsibility for after-sales-care. I wouldn't expect them to deal with detail but I would expect them to deal with policy and procedures like " why did they stop putting a low screen wash warning sensor in the reservoir on my GT". (Answer below)

I'm fortunate to have a good dealer. They are not the nearest but I don't mind an extra 10 miles when I need them. Back to your question.....I have had good experiences with both the Peugeots I have bought. I used to drive Jaguars and, comparatively, I feel I have got a decent, well specced car at a decent price without the higher running costs and luxury showrooms of the premium car makers. So yes....so far....I've been OK.

Answer from Peugeot - because they gave me a rear-view camera instead :notsure:

 

[lee789]

I agree Chris, For some reason Peugeot, and many of it's dealers, seem totally inept at most things, but are masters of the craft of being able to Pi** off their customers.

It's a good example of a company wanting to break away from a less than brilliant record in recent years, and producing some excellent new models.

Unfortunately their dealer network don't seem to be aware of this, and seem intent on destroying the Peugeot brand values. They are assisted in this by Peugeot UK Customer Services, who know B All about F All.

No point aspiring to give the Germans a run for their money by producing excellent vehicles, if the buying experience is ruined by incompetent idiots.

 

[storeman]

Like 508GT180, I also have a great dealer. While my car wasn't new when I got it, it was only 4 years old and I was treated like I was imprtant to them from the start. The car I was interested in was out of my budget at the time as I couldn't find a big enough deposit to get the payments at a level I was comfortable with but they eventually found one that was in my budget and actually had better spec than the newer one I originally shaowed an interest in.

Their customer service didn't end when I got the keys and drove away with it either. They contact me when it's due a service on the plan I purchased and even told me the first MOT was free and the next two half price with the plan I had purchased which I wasn't aware of. The salesman recognises me when I go in, only been back for servicing and MOT's since I got it 3 years ago.

Just because you have a crappy dealer doesn't mean all dealers are the same. I'm sure you'll find good and bad dealers regardless of the marque so your generalisations based on your own experiences are unfounded. As for Peigeot UK - I've never had to deal with them because I have a dealer that makes sure that never needs to happen so I can't comment on how good or bad they are. A car dealership whether a main dealer or in the used car market is no different to any other business. If you have a bad experience with them the answer is simple - go elsewhere! It doesn't matter id they are further away, if they have good customer service and your experience with them is good then it's worth the extra time and effort getting to them. That is one of the reasons Apple are so successful - they make sure their official outlet staff treat the customer as if they are the most important person in the world whilst they are dealing with them.

 

[lee789]

Not just my experience, but the experience of quite a few 3008 owners, or those still waiting to be owners. I'm glad you are satisfied with your Peugeot dealer, but I am not, and having called around to other dealers trying to find one that might offer a better service, it doesn't seem promising. Maybe I just live in an area where they are all crap, or maybe Peugeot are going to have to up their game across the dealer network if they are hoping to win over customers from prestige brands.

 

[Beards]

I'm only just starting out on my Peugeot journey but I have already come across issues with the only dealer in my area.
My order date is not until next week where I have to come in at a specific time. Yes, a specific time..... and the reason is down to manpower!

As a disabled person I purchase my vehicles through Motability, so having a motability dealership is not only crucial but paramount; otherwise there is no sale.
The problem I am finding with a lot of dealers and not just Peugeot is that quite a few in my area are from a multi-corporation.
My one and only Peugeot dealer is from the Stoneacre Group. They sell many different manufacturers at many different dealers. On a day to day sale this normally is fine; however, in the case of Motability the Peugeot dealer in my area although is classed a 'motability specialist' they do not actually have their own specialist 'in-house'.
What this means is for all matters relating to the sale be it any questions, test drives, etc etc you rely on the motability specialists knowledge of both the vehicle and motability in general.
And there lays the rub:- My dealer although advertised as a motability specialist does not have their very own person. No, they have to first contact one of the other Stoneacre dealers in the area to ask for them to send he/she over.
This on it's own causes issues from the onset....
Now couple this with the fact when said specialist turned up they had no knowledge whatsoever of the Peugeot brand let alone the new 3008 SUV.
The test drive was farcical bordering on dangerous ~ this was the first time the 'specialist' had sat in the car let alone driven it (which was an adventure as I ended up telling said person where what control was situated and how to perform said control function).

My point is:- cuts are cuts but certain standards not only have to be seen but met thoroughly and professionally.

I am not looking forward to my appointment this coming Thursday at 11AM sharp.....ish!!!

 

[Guest]

Not just my experience, but the experience of quite a few 3008 owners, or those still waiting to be owners. I'm glad you are satisfied with your Peugeot dealer, but I am not, and having called around to other dealers trying to find one that might offer a better service, it doesn't seem promising. Maybe I just live in an area where they are all crap, or maybe Peugeot are going to have to up their game across the dealer network if they are hoping to win over customers from prestige brands.

Couldn't agree more -particularly when it's a sophisticated new model - buyers need a dealer who is knowledgable and willing to help find solutions to any issues.
Don't know if Peugot rate their dealers from customer feedback and publish it anywhere
( bit like TripAdviser) but if they do,it might be worth travelling a bit further to get the best advice- jut a thought

 

[storeman]

Maybe you should be contacting Motability regarding this issue. Surely it is up to Motability as an organisation to ensure that any dealership listed as a specialist actually has their own staff trained in Motability related matters. If a dealer cannot meet the standards then they shouldn't be allowed to advertise as being a specialist and surely that is up to Motability to enforce.

 

[storeman]

And I thought I was difficult to please.

I always considered myself to be a 'difficult' customer as not many people seem inclined to offer the same standard of service to their customers as I give to my customers. Guess I was being hard on myself as after reading many many threads from people complaining, while some of them seem very justified it seems to me like a lot of them would complain if the wind was blowing in the wrong direction on the day they visited their dealer.

I value customer service above everything else. If I didn't get a good experience with a dealer then they wouldn't get my order. Many a time I have been 90% or more through a transaction but because the customer service person, salesman or anyone else in the organisation said or did something that I objected to I simply told them to just forget the whole thing and I would take my money elsewhere.

You made the deal with the dealership so you made your choice that you were happy enough to spend a whole lot of money with them regardless of their manner of dealing with you. As the saying goes - you paid your money and you made your cjhoice. Blame lies with no one else.

 

[Beards]

Maybe you should be contacting Motability regarding this issue. Surely it is up to Motability as an organisation to ensure that any dealership listed as a specialist actually has their own staff trained in Motability related matters. If a dealer cannot meet the standards then they shouldn't be allowed to advertise as being a specialist and surely that is up to Motability to enforce.

I only wish it were that simple. Motability conversation made on day one; next stop the Dealership Manager this coming Thursday (30mins before I have my appointment with the Motability Specialist coming from a different dealership ~ Hyundai I believe). If nothing adds up or I'm left wondering about 'ifs and buts' then I have to make a serious decision.

 

[Bassetlady]

I only wish it were that simple. Motability conversation made on day one; next stop the Dealership Manager this coming Thursday (30mins before I have my appointment with the Motability Specialist coming from a different dealership ~ Hyundai I believe). If nothing adds up or I'm left wondering about 'ifs and buts' then I have to make a serious decision.

My car , and Iboo's are coming from Stoneacre Peugeot so can I ask which branch you are using, Beards?

 

[Beards]

My car , and Iboo's are coming from Stoneacre Peugeot so can I ask which branch you are using, Beards?

No problem Gill: I'm dealing with the Chesterfield Peugeot Stoneacre Group.

 

[Bassetlady]

No problem Gill: I'm dealing with the Chesterfield Peugeot Stoneacre Group.

Haven't I read somewhere that that's a new branch? If so perhaps they're not yet fully trained. No excuse though and dreadful customer service.

We are at the Stafford branch and their Motability specialist happens to be the salesman I've been dealing with. He's lovely and knows everything about Pugs, it's a pity you couldn't come and see him. There one at Stoke on Trent too that might be nearer.

You shouldn't have to deal with someone who knows nothing about the car you're interested in

 

[Beards]

Haven't I read somewhere that that's a new branch? If so perhaps they're not yet fully trained. No excuse though and dreadful customer service.

We are at the Stafford branch and their Motability specialist happens to be the salesman I've been dealing with. He's lovely and knows everything about Pugs, it's a pity you couldn't come and see him. There one at Stoke on Trent too that might be nearer.

You shouldn't have to deal with someone who knows nothing about the car you're interested in

Yes Gill it is indeed a new branch and may well be one factor as to the issue. It does not however condone or excuse the fact they are using non trained Peugeot knowledgeable staff.
I can't however doubt the motability knowledge of the person I am dealing with. Ironically it is the same person who sold me a Volvo XC60 back in 2011. Said person is still at the same Volvo & Hyundai dealership only now owned by the Stoneacre Group.

Thanks also for the heads up on your dealer and Stoke On Trent. :thumb:

 

[Beards]

Haven't I read somewhere that that's a new branch? If so perhaps they're not yet fully trained. No excuse though and dreadful customer service.

We are at the Stafford branch and their Motability specialist happens to be the salesman I've been dealing with. He's lovely and knows everything about Pugs, it's a pity you couldn't come and see him. There one at Stoke on Trent too that might be nearer.

You shouldn't have to deal with someone who knows nothing about the car you're interested in

Gill,
Apologies in posting here again.
I tried to send you a Personal Message but have been told I am not allowed as I have less than 20 posts.
Sorry.

 

[Fontie]

Gill,
Apologies in posting here again.
I tried to send you a Personal Message but have been told I am not allowed as I have less than 20 posts.
Sorry.

Go here and sub forums and post, you only have 7 to go

 

[Beards]

Go here and sub forums and post, you only have 7 to go

:thumb: Thanks....... I'm trying, hopefully by not upsetting anyone.

 

[PaulC9554]

We collected our vehicle on Friday from Snows in Basingstoke and Daniel Morris was dealing with our order. Prior to collection we'd had some early frustrations with lack of info from Peugeot: order number, build date and expected delivery date with the odd curve ball thown in.
From order to collection it took just short of 11 weeks, we feel very fortunate in this having read about the extraordinary delays that some forum members are still experiencing in their order process.
At the dealership there were no choccies or flowers waiting for us but we really didn't expect that anyway. The handover process wasn't rushed at all, we were shown all the important points of the car, the icockpit and associated switches and dials were explained and we were given time to play before declaring we were happy with things. The mileage on the clock was just 2 miles and Tomtom was set up and working. We were given the basic user manual and have since downloaded from t'interweb the more concise version. Before we finally drove away we were taken to the servicing dept and arranged a checkup in a months time.
So...overall, apart from the early frustrations it's been a pleasant experience. Now 80 miles on the clock and things are running sweet.
I'll be adding to other relevant threads on the forum as we discover and learn things or not as the case may be and we need some advice from other members.:thumb:

 

[Bassetlady]

We collected our vehicle on Friday from Snows in Basingstoke and Daniel Morris was dealing with our order. Prior to collection we'd had some early frustrations with lack of info from Peugeot: order number, build date and expected delivery date with the odd curve ball thown in.

From order to collection it took just short of 11 weeks, we feel very fortunate in this having read about the extraordinary delays that some forum members are still experiencing in their order process.

At the dealership there were no choccies or flowers waiting for us but we really didn't expect that anyway. The handover process wasn't rushed at all, we were shown all the important points of the car, the icockpit and associated switches and dials were explained and we were given time to play before declaring we were happy with things. The mileage on the clock was just 2 miles and Tomtom was set up and working. We were given the basic user manual and have since downloaded from t'interweb the more concise version. Before we finally drove away we were taken to the servicing dept and arranged a checkup in a months time.

So...overall, apart from the early frustrations it's been a pleasant experience. Now 80 miles on the clock and things are running sweet.

I'll be adding to other relevant threads on the forum as we discover and learn things or not as the case may be and we need some advice from other members.:thumb:

That's excellent news Paul and it's always good to hear of good experiences as well as bad. I picked my 1.2 Auto Allure up 2 days before you and had similar good things happen apart from not having a check up arranged for a months time and of course my Tom Tom live service isn't yet working. I've done a bit more mileage than you (350) as we've spent the weekend at our caravan in North Wales but up to now it's handled very well on the motorway, in traffic, in narrow country lanes and it even climbed up the Great Orme without a moments hesitation so I'm more than happy with it.


Sent from my iPhone using Tapatalk

 

[OldCodgger]

Beards , i do know what you mean but stoneacre do not have the best of records in my area and they are well know for promising the earth and delivering sod all !

Just get your money and forget you seems to be rife in the motor industry now days

but by the same token there is no more of customer loyalty or dealer loyalty anymore as there once was , one dealer used to send me a birthday card and xmas card every year all i get now days is a text message telling me my mot is due soon