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#21 · (Edited)
Couple of things I'd like to add to this thread... Sorry but I do go on a bit...

I suffered the "no EV mode" problem last Saturday and so took it into the local dealer yesterday (Thursday) to have it looked at. The technician said there was a fault on one of the ECUs and Peugeot diagnostics recommended 13 updates which took him over 4 hours to do as they can only be done one at a time. My total battery range has now increased from 22 miles to 33. A drive over to the next town this morning for petrol has confirmed that the new range is pretty accurate. It's on charge now and I'll see if it's any lower when it's finished.
It does seem smoother than before but the only real noticeable added difference I can detect is the piped engine sound in sport mode which I didn't have before (I hate it!) and sport mode also feels a little more taught. I pleaded for a copy of the updates list and though he was happy to show it to me, he said he wasn't permitted to give me a copy. I tried...

The other point is to do with the starter and accessory batteries. I was concerned, like others. that if the ICE is never used, the starter battery is never charged, so I asked when I bought the car how these worked and was told its NOT from the ICE via an alternator but by a DC transfer unit from the traction battery. Now, in my first week of ownership. I fitted a Ctek battery monitor to the accessories battery under the boot floor (couldn't get to the starter battery neg terminal under the bonnet), and have monitored the state of charge (SoC) while the car is stationary and turned off, both with and without the traction battery being plugged into the wall charger. For example, I collected the car yesterday evening and it read 66% SoC (the car had been sat in the service center all day getting the updates done, ignition on but engine off) but within 2-3 hours of getting home and having plugged the traction battery in, it was back up to 100%. BUT, the traction battery didn't start charging till half past midnight because I had it set to deferred charge.
So in a nutshell, the starter and accessories batteries DO appear to be maintained by the traction battery, meaning the car can be driven in EV mode almost indefinitely. That being said, I'm sure the ICE needs to be turned over from time to time to maintain it's optimum health.

Finally, I don't know if I have the 3.7 or 7.4 kW charger fitted to my car, and I ordered a 3.7 kW wall box as my house is oldish and was concerned about the strain on the old wiring. My car charges from 0-100% at a charging speed of 16 - 18 mph, and takes 1 hour 50 minutes.

This is just my experience and my observations of my car Hybrid4 300 GT. Others' experience may differ.

Edit: Just finished charging and it's up to 33 miles again. I'm going to set up a spreadsheet to record range, temperature, date, etc...
 
#23 ·
Mr_Dave said:
Couple of things I'd like to add to this thread... Sorry but I do go on a bit...

I suffered the "no EV mode" problem last Saturday and so took it into the local dealer yesterday (Thursday) to have it looked at. The technician said there was a fault on one of the ECUs and Peugeot diagnostics recommended 13 updates which took him over 4 hours to do as they can only be done one at a time. My total battery range has now increased from 22 miles to 33. A drive over to the next town this morning for petrol has confirmed that the new range is pretty accurate. It's on charge now and I'll see if it's any lower when it's finished.
It does seem smoother than before but the only real noticeable added difference I can detect is the piped engine sound in sport mode which I didn't have before (I hate it!) and sport mode also feels a little more taught. I pleaded for a copy of the updates list and though he was happy to show it to me, he said he wasn't permitted to give me a copy. I tried...

The other point is to do with the starter and accessory batteries. I was concerned, like others. that if the ICE is never used, the starter battery is never charged, so I asked when I bought the car how these worked and was told its NOT from the ICE via an alternator but by a DC transfer unit from the traction battery. Now, in my first week of ownership. I fitted a Ctek battery monitor to the accessories battery under the boot floor (couldn't get to the starter battery neg terminal under the bonnet), and have monitored the state of charge (SoC) while the car is stationary and turned off, both with and without the traction battery being plugged into the wall charger. For example, I collected the car yesterday evening and it read 66% SoC (the car had been sat in the service center all day getting the updates done, ignition on but engine off) but within 2-3 hours of getting home and having plugged the traction battery in, it was back up to 100%. BUT, the traction battery didn't start charging till half past midnight because I had it set to deferred charge.
So in a nutshell, the starter and accessories batteries DO appear to be maintained by the traction battery, meaning the car can be driven in EV mode almost indefinitely. That being said, I'm sure the ICE needs to be turned over from time to time to maintain it's optimum health.

Finally, I don't know if I have the 3.7 or 7.4 kW charger fitted to my car, and I ordered a 3.7 kW wall box as my house is oldish and was concerned about the strain on the old wiring. My car charges from 0-100% at a charging speed of 16 - 18 mph, and takes 1 hour 50 minutes.

This is just my experience and my observations of my car Hybrid4 300 GT. Others' experience may differ.

Edit: Just finished charging and it's up to 33 miles again. I'm going to set up a spreadsheet to record range, temperature, date, etc...
Click to expand...
You’ve definitely got 7.4 kWh wall box and charger as I have and mine charges at 16mph and takes about 1hr 50mins.


Sent from my iPad using Tapatalk
 
#24 ·
Mr_Dave said:
Couple of things I'd like to add to this thread... Sorry but I do go on a bit...

I suffered the "no EV mode" problem last Saturday and so took it into the local dealer yesterday (Thursday) to have it looked at. The technician said there was a fault on one of the ECUs and Peugeot diagnostics recommended 13 updates which took him over 4 hours to do as they can only be done one at a time. My total battery range has now increased from 22 miles to 33. A drive over to the next town this morning for petrol has confirmed that the new range is pretty accurate. It's on charge now and I'll see if it's any lower when it's finished.
It does seem smoother than before but the only real noticeable added difference I can detect is the piped engine sound in sport mode which I didn't have before (I hate it!) and sport mode also feels a little more taught. I pleaded for a copy of the updates list and though he was happy to show it to me, he said he wasn't permitted to give me a copy. I tried...

The other point is to do with the starter and accessory batteries. I was concerned, like others. that if the ICE is never used, the starter battery is never charged, so I asked when I bought the car how these worked and was told its NOT from the ICE via an alternator but by a DC transfer unit from the traction battery. Now, in my first week of ownership. I fitted a Ctek battery monitor to the accessories battery under the boot floor (couldn't get to the starter battery neg terminal under the bonnet), and have monitored the state of charge (SoC) while the car is stationary and turned off, both with and without the traction battery being plugged into the wall charger. For example, I collected the car yesterday evening and it read 66% SoC (the car had been sat in the service center all day getting the updates done, ignition on but engine off) but within 2-3 hours of getting home and having plugged the traction battery in, it was back up to 100%. BUT, the traction battery didn't start charging till half past midnight because I had it set to deferred charge.
So in a nutshell, the starter and accessories batteries DO appear to be maintained by the traction battery, meaning the car can be driven in EV mode almost indefinitely. That being said, I'm sure the ICE needs to be turned over from time to time to maintain it's optimum health.

Finally, I don't know if I have the 3.7 or 7.4 kW charger fitted to my car, and I ordered a 3.7 kW wall box as my house is oldish and was concerned about the strain on the old wiring. My car charges from 0-100% at a charging speed of 16 - 18 mph, and takes 1 hour 50 minutes.

This is just my experience and my observations of my car Hybrid4 300 GT. Others' experience may differ.

Edit: Just finished charging and it's up to 33 miles again. I'm going to set up a spreadsheet to record range, temperature, date, etc...
Click to expand...
How are you determining range? Are you using the odometer or trip counter? How does that compare with the miles per kWhr on your electric app in the car. The histogram.

Sent from my SM-N950F using Tapatalk
 
#25 ·
nickc72 said:
How are you determining range? Are you using the odometer or trip counter? How does that compare with the miles per kWhr on your electric app in the car. The histogram.

Sent from my SM-N950F using Tapatalk
Click to expand...
For the purposes of the observations above, I’m describing what I can see on the dashboard which I know is only a guide.
However, I drove 29 miles in purely electric mode last week before the fault occurred. Then yesterday, after the updates, I managed 27 miles (trip computer) but still had 6 miles left according to the dash and while I can’t remember the percentage remaining when charging started, the Pod-Point app recorded that 8.9kW were needed to refill the battery from the wall charger. Although on that drive, I did pop it in sport mode for a few seconds to confirm I now have the piped engine noise.
 
#28 ·
Hmm, I was reacting to this line:
"Peugeot diagnostics recommended 13 updates which took him over 4 hours to do as they can only be done one at a time. My total battery range has now increased from 22 miles to 33."

Did you Nickc72 also do these 13 updates?
 
#29 ·
Svh9633 said:
Hmm, I was reacting to this line:
"Peugeot diagnostics recommended 13 updates which took him over 4 hours to do as they can only be done one at a time. My total battery range has now increased from 22 miles to 33."

Did you Nickc72 also do these 13 updates?
Click to expand...
As I understand it, they will ONLY install the updates if you’d car is exhibiting specific problems. Eg, mine would not use the traction battery at all, ever, only the ICE.
They will not install them if you simply phone them up and ask them to do it on the basis that If it ain’t broke, don’t fix it.
 
#30 ·
Mr_Dave said:
As I understand it, they will ONLY install the updates if you’d car is exhibiting specific problems. Eg, mine would not use the traction battery at all, ever, only the ICE.
They will not install them if you simply phone them up and ask them to do it on the basis that If it ain’t broke, don’t fix it.
Click to expand...
Mine is broke. Still didnt do the updates. Said they checked and they are all the latest updates already installed. But I cant prove that they did check or not. Only at face value.

It has gone back in for another couple of weeks to address the traction battery issue and the water ingress that fills up the unit in front of the rear view mirror. Then sloshes out all over the centre console controls when cornering and accelerating or braking. Try parking your car facing down hill on a slight slope in heavy rain. No fix apparently. No service bulletin. Yet this is a safety issue. Peugeot unwilling to say it was safe to have a cup of water pour out over the stop start, e brake, mode select, gears select. I wouldn't like to try it at 70mph on the motorway.

Sent from my SM-N950F using Tapatalk
 
#31 ·
Svh9633 said:
Hmm, I was reacting to this line:
"Peugeot diagnostics recommended 13 updates which took him over 4 hours to do as they can only be done one at a time. My total battery range has now increased from 22 miles to 33."

Did you Nickc72 also do these 13 updates?
Click to expand...
Dealer said I have all the latest updates. But it is still broken.

Sent from my SM-N950F using Tapatalk
 
#33 ·
Mr_Dave said:
Do you get the piped in exhaust sound when in sport? If not, then you do not have all the updates.
Click to expand...
Nope. When I asked about that with one of the dealer guys they said they'd never heard of that feature. Bizarre.
I wonder whether there are different sub systems even though the model is the same. Ergo there isn't a one size fits all set of updates.

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#34 ·
Can you try a different dealer? Can’t remember if you’ve mentioned if you’ve contacted Peugeot Customer Services...
Everything you’ve described about the behaviour of your traction battery tells me that you need the “13 Updates Service Pack”.
I think it’s time you kicked up a real fuss with someone.
 
#35 ·
Mr_Dave said:
Can you try a different dealer? Can’t remember if you’ve mentioned if you’ve contacted Peugeot Customer Services...
Everything you’ve described about the behaviour of your traction battery tells me that you need the “13 Updates Service Pack”.
I think it’s time you kicked up a real fuss with someone.
Click to expand...
Car back with the dealer and they're paying for a replacement hire vehicle so I guess there's some incentive. Dealer has been pretty helpful to be honest even though I'm moaning. The issue is Peugeot itself it would seem.

As I say, the dealer has said that all systems have been updated already as it came with all the latest sub systems updates 5 months ago when it was delivered. When did you get your vehicle?

My company car people are ready to act if we cant resolve the issues. I've kicked up a fuss already. A lot of fuss.

Peugeot customer services? Have you ever tried them? I'm still waiting on replies to emails, online form submissions, and lengthy telecoms where they said they'd come back to me for other issues reported to them nearly 5 months ago. Not holding any breath on that one. I'm not sure Peugeot have any customer services to be honest. It's probably an empty flat in Paris. [emoji6]

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#36 ·
nickc72 said:
Car back with the dealer and they're paying for a replacement hire vehicle so I guess there's some incentive. Dealer has been pretty helpful to be honest even though I'm moaning. The issue is Peugeot itself it would seem.

As I say, the dealer has said that all systems have been updated already as it came with all the latest sub systems updates 5 months ago when it was delivered. When did you get your vehicle?

My company car people are ready to act if we cant resolve the issues. I've kicked up a fuss already. A lot of fuss.

Peugeot customer services? Have you ever tried them? I'm still waiting on replies to emails, online form submissions, and lengthy telecoms where they said they'd come back to me for other issues reported to them nearly 5 months ago. Not holding any breath on that one. I'm not sure Peugeot have any customer services to be honest. It's probably an empty flat in Paris. [emoji6]

Sent from my SM-N950F using Tapatalk
Click to expand...
Mine was new August 2020. Fault with traction battery range started October. I booked it into dealers for a week. The dealer (Simon Bailes, Northallerton) phoned me and took a detailed statement from me and asked loads of questions about driving habits etc. They sent this info to Peugeot and that’s when Peugeot asked them to do the 13 updates.

My car is completely different now. More visual messages when you can’t select EV due to weather etc, piped engine noise in Sport and 39 miles range.


Sent from my iPad using Tapatalk
 
#37 ·
3008GT said:
Mine was new August 2020. Fault with traction battery range started October. I booked it into dealers for a week. The dealer (Simon Bailes, Northallerton) phoned me and took a detailed statement from me and asked loads of questions about driving habits etc. They sent this info to Peugeot and that’s when Peugeot asked them to do the 13 updates.

My car is completely different now. More visual messages when you can’t select EV due to weather etc, piped engine noise in Sport and 39 miles range.


Sent from my iPad using Tapatalk
Click to expand...
Thanks. I'll mention the 13 updates again.
Shame we dont get to see exactly what software they've changed and in what subsystem. Or I could just say... can you check that software version 1234.3 is installed in battery manager subsystem X. Etc. Etc. Or just tell me what versions of software are currently on there and their release dates. Assuming Peugeot have any configuration control.

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#38 ·
nickc72 said:
Thanks. I'll mention the 13 updates again.
Shame we dont get to see exactly what software they've changed and in what subsystem. Or I could just say... can you check that software version 1234.3 is installed in battery manager subsystem X. Etc. Etc. Or just tell me what versions of software are currently on there and their release dates. Assuming Peugeot have any configuration control.

Sent from my SM-N950F using Tapatalk
Click to expand...
If you call Simon Bailes Northallerton and speak to Chloe and mention my name Mark Schofield they are very helpful and I’m sure they would tell you what updates they did.


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#40 ·
My situation was almost exactly the same as @3008GT. The only difference was that when I phoned my dealer, JJ Cookson in Macclesfield, the technician recognised the symptoms immediately, saying mine was the second hybrid to experience them, and that the solution would “probably’ be the installation of 13 updates.
Briefly, the fault occurred on the Saturday, I phoned them Monday PM, they had the car Thursday, I had it back that evening and it was updated and fixed.They told me it took 4 hours to install the 13 updates.
 
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