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Old 21-10-11, 07:29 PM   #1
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Default Planet install help

Hello,

Im having a bit of trouble installing planet! I downloaded it from this site (version 22.14), and extracted it, but when I try to install it it starts up, then goes through the language selection etc, then stops and says 'The installation of your application has failed. Please restart the work station and repeat the installation. If the procedure fails again, contact the assistance helpline. Confirm to end.'

I have also tried an older version that I have on disk (21.12) and have used before, and it does the same thing. System is a recently installed XP SP3.

I have tried searching the forum - i found references to having to create a file or something before installing, dont know if this is possibly the problem? Anyway, the link I found to an instruction file was dead.

If anybody could advise that would be great.

Cheers

Stuart
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Old 21-10-11, 07:31 PM   #2
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you need to make a new blank text file first , i`ll look to see if i have instructions
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Old 21-10-11, 07:34 PM   #3
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*Important Note:
Please create a blank txt file named ‘version’ in C:\
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Old 21-10-11, 08:04 PM   #4
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Quote:
Originally Posted by bettyswollocks View Post
*Important Note:
Please create a blank txt file named ‘version’ in C:\
Hey. Thanks for your quick reply

Unfortunately it still isnt working. I created a blank version.txt file in C:\ and still the same. I had the files extracted to a folder on the D drive so i created an identical file in D:\ and tried it, no luck. Then tried copying the files across to a folder in the C drive and running it, still the same, with both versions of planet. My next plan is to mount the image as a drive and try it that way. I dont understand it really, I had planet installed before but formatted and reinstalled XP now no it just doesnt work! God knows!
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Old 21-10-11, 08:07 PM   #5
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Turn off all Antivirus ,
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Old 21-10-11, 08:21 PM   #6
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Quote:
Originally Posted by bettyswollocks View Post
Turn off all Antivirus ,
Only thing I have running is Microsoft Security Essentials, so I disabled the real-time protection and restarted again but still the same. Cheers though!
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Old 21-10-11, 08:36 PM   #7
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Find all values for pp2000 and Lexia with Regedit and delete , then start again
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Old 21-10-11, 08:50 PM   #8
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Originally Posted by bettyswollocks View Post
Find all values for pp2000 and Lexia with Regedit and delete , then start again
Couldnt find any entries for Lexia, found a few for PP2000 so deleted them all. Tried again, noticed that after I had deleted the registry entries the setup programme asked me which drive to install to again, but it starts then just fails the same as before.
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Old 21-10-11, 09:18 PM   #9
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Since it worked before but not now and the only difference is the fresh XP then it looks like thats the problem , maybe another fresh load of XP.
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Old 22-10-11, 10:28 AM   #10
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Yeah, think ill try installing XP again, and then installing planet before I install any other software, maybe theres some sort of strange conflict with something, thanks for your help though, will let you know how i get on!
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