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Old 23-04-11, 07:03 PM   #1
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Default peugeot planet install problem

Hi,

im having a problem after installing and now reinstalling peugeot planet twice now...once installed, when i click on the icon in my desktop, this message comes up;

"it is not possible to start peugeot planet for the following reasons;

Peugeot planet interface is not connected to the USB port of your PC,
Peugeot planet interface is being used by anotherapplication.
therefore, peugeot planet interface must be connectedto the PC and the other applications must be closed.

Then in a white box below that it says 'validate tocontinue'

I tried connecting it through the cableto my car but this message keptcoming up stopping PP opening,
can someone please explain how i can get around this problem.....

thanks
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Old 23-04-11, 07:16 PM   #2
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joey what kind of cable are you using ? and when you open it up go to the spanner symbol at the bottom of the page to validate/activate software.
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Old 24-04-11, 02:00 AM   #3
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hi,

thanks for your reply. i bought the cable from a guy in bristol, he sold them on ebay, seems like a good one and it connects fine but cant seem to get software goin, but im confused why no one else has had this problem, ive inserted an image of the screen that pops up every time (there is no toolbar i can press to insert key gen)
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Old 24-04-11, 02:09 AM   #4
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just to confirm, when i was installing it after extracting the rar files, I clicked on the file-

'InstPC.exe'

was this the right file to click for installling PP.........just thought that could be the problem too...
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Old 24-04-11, 06:39 AM   #5
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The file you click on to install will look like a Blue Empire State Building (or a block of Flats)
is the cable a Lexia Interface?

You might have to reinstall ,you on xp?
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Old 24-04-11, 07:32 AM   #6
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After you finished installing PP,

connect your interface(cable) to Pc, then you can do this in two ways:

1) on bottom right side of your screen where is Windows clock, a white message box will appear saying "new device have found" click on it

2) if the message doesn't appear do this:
---a) Windows Start menu,
---b) Control Panel
---c) Add hardware,
------C1) Click on Option Yes, i have connected
------C2) under installed Hardware, look for your device, If its not there, scroll to bottom of the page where is says: "Add a new Hardware device"
------C3) click on "Search For and install the hardware Automatically"
------C4) If it asked for a Disk, or driver, Click on Have disc, and point the address to your install CD.

3) Unplug it, then plug it back in, you should here a sound, it is just like when you plug in any USB to your computer. If not here it, Unplug it, Restart your computer while is booting up, plug your device and repeat from 1 or 2.

4) Run Peugeot Planet.
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Old 05-05-11, 01:08 AM   #7
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Quote:
Originally Posted by amir6662003 View Post
After you finished installing PP,

------C1) Click on Option Yes, i have connected
------C2) under installed Hardware, look for your device, If its not there, scroll to bottom of the page where is says: "Add a new Hardware device"
------C3) click on "Search For and install the hardware Automatically"
------C4) If it asked for a Disk, or driver, Click on Have disc, and point the address to your install CD.

3) Unplug it, then plug it back in, you should here a sound, it is just like when you plug in any USB to your computer. If not here it, Unplug it, Restart your computer while is booting up, plug your device and repeat from 1 or 2.

4) Run Peugeot Planet.
I got the same problem and I can`t find the "option Yes" that you explain.
When connecting the usb plug, 3 similar sounds follows and nothing more happens. very frustrating
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Old 05-05-11, 10:12 PM   #8
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Quote:
Originally Posted by LeonBoxer View Post
I got the same problem and I can`t find the "option Yes" that you explain.
When connecting the usb plug, 3 similar sounds follows and nothing more happens. very frustrating
Please refer to link:
https://www.peugeotforums.com/forums/...manuals-14905/

Download Installation manual PDF fie,

do step 15 to 28

if no luck, then you must arrange time for remote desktop installation
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Old 17-05-11, 03:56 PM   #9
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hi amir,

what does remote desktop installation mean?
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Old 17-05-11, 06:50 PM   #10
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you either creat MSN account or other softwares and give details to a person, like me for example, and one day same time both get on to our computers at home, your at your computer and me at my end, and ill connect to your compuer and take over your pc.

then i can remotly install or uninstall anything you would need.

only thing is, both endes they require highspeed ADSL connection, otherwise it will be very painfull.
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