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Old 04-03-15, 11:29 PM   #1
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Default NationWide Repairs

I scuff my door and left wheel arch taking the paint off and there is also two dents in wheel arch, after hitting a metal poll in the car park, so I took it to Nationwide repairs and they told me it would take 10 days to repair my car because I would need a respray. on the door and wheel arch also to take out the dents.

The car is still drivable just looks bad on one side

Do it really take 10 days or are they just pulling a fast one to earn more money?

What's you opinion?
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Old 05-03-15, 10:27 AM   #2
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On behalf of Nationwide Crash Repair Centres I would like to assure you that we have given you an honest and realistic estimate of the time it will take to repair your vehicle. Clearly if there is other damage which is not currently apparent then the repairs may take longer. Equally, we may be able to complete the repairs a little earlier than initially envisaged. Either way, the time frame we have given you will be about right based on the information we have at the time of estimating. We are keen to provide our customers with a high level of service and this also means completing repairs as quickly as possible for the customer, without compromising on the quality of the repairs. I am therefore very confident that if you have been told your repairs will take 10 days then unfortunately this will be the case, in order for us to repair your vehicle to our usual high standard. I hope this information helps put your mind a rest but please contact your nearest centre if you do have any queries and they will be happy to assist you. Thank you.
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Old 05-03-15, 03:25 PM   #3
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Quote:
Originally Posted by Nationwide View Post
On behalf of Nationwide Crash Repair Centres I would like to assure you that we have given you an honest and realistic estimate of the time it will take to repair your vehicle. Clearly if there is other damage which is not currently apparent then the repairs may take longer. Equally, we may be able to complete the repairs a little earlier than initially envisaged. Either way, the time frame we have given you will be about right based on the information we have at the time of estimating. We are keen to provide our customers with a high level of service and this also means completing repairs as quickly as possible for the customer, without compromising on the quality of the repairs. I am therefore very confident that if you have been told your repairs will take 10 days then unfortunately this will be the case, in order for us to repair your vehicle to our usual high standard. I hope this information helps put your mind a rest but please contact your nearest centre if you do have any queries and they will be happy to assist you. Thank you.
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Old 05-03-15, 04:46 PM   #4
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I Have a friend who is a specialist in this field and I've personally seen him, strip, repair and re-paint large sections of a car on a Saturday (Less than 1 day).

He regularly re-paints Aston Martins, Porsche's, Mercedes, etc. so his workmanship is undoubtedly high.

I believe 10 days is quite excessive.

Just my opinion though..
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Old 05-03-15, 05:31 PM   #5
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I had a massive dent in the rear quarter of a company lease car repaired by a local bodyshop before I handed it back to the lease company. The repair cost less than the penalty the lease company would have charged. Dropped the car in on Friday morning and picked it up the following morning. They did such a perfect repair I had to check the registration number to be sure it was my car. They said it would be the following morning because they would have to put the car in the oven to do a proper job. So unless your car has severe hidden damage then ten days does seem a little excessive but I'm no bodywork expert.
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Old 05-03-15, 08:02 PM   #6
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I would have to agree with member "storeman" & "spanner-uk" the 10 days is quite excessive, Thanks guys

I have phoned these car companies and took my car in when I ask them would it be a estimating time 10 days they just laugh and ask me who told you that!!.

"Colourtech Limited" estimating time three days tops
"ChipAway" estimating time four days tops.
"Nationwide repair center" estimating time 10 days tops

I also found this link
http://www.civinfo.com/forum/insuran...e-company.html

Last edited by Michaelk207; 05-03-15 at 08:16 PM.
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Old 05-03-15, 08:10 PM   #7
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Originally Posted by Michaelk207 View Post
I would have to agree with member "storeman" & "spanner-uk" the 10 days is quite excessive, Thanks guys

I have phoned these car companies and took my car in when I ask them would it be a estimating time 10 days they just laugh and ask me who told you that!!.

"Colourtech Limited" estimating time three days tops
"ChipAway" estimating time four days tops.
"Nationwide repair center" estimating time 10 days tops

My viewpoint on this is it matters not how long the repair takes As long as it is of good quality But I would expect a courtesy Car If I needed to use a car for work or Social use I know it took the company my Insurer sent me to 7 days to paint one of my cars but it had Key scratches On just about every Panel
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Old 09-03-15, 06:48 PM   #8
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Originally Posted by Jagn View Post
My viewpoint on this is it matters not how long the repair takes As long as it is of good quality But I would expect a courtesy Car If I needed to use a car for work or Social use I know it took the company my Insurer sent me to 7 days to paint one of my cars but it had Key scratches On just about every Panel
Just 7 days to spray all the panels wow maybe Nationwide repairs should look at this forum and learn.

Thanks everyone
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Old 09-03-15, 07:46 PM   #9
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If the insurer picks the repair centre and you are happy to go along with it then there may well be a delay due to the volume of work the repair centre has but If I was choosing for myself I would be looking for a reasonably quick turnaround, courtesy car or not. Courtesy cars rend to be below the standard of the car being repaired and everyone I've had has had a petrol engine so ended up more expensive to run.

A week isn't too bad but by your initial statement, you wouldn't have minded if it took them 6 months to get the car back to you as long as it was a quality repair (Tongue in cheek statement).
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Old 09-03-15, 09:21 PM   #10
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If I let my insurance pay for this damage, they only want me to send it to Nationwide repairs, I have no choice in the matter? where I want it to be repaired that's very unfair to me! I learn that Nationwide repair online ratings is only 3.2 there are many car repair centers with an much higher online rating but my insurance company don't list them?

I think it's because the nationwide repairs are cheaper & the body shop team must be trainees.

And I wouldn't want a Courtesy car "Corsa" horrible cars, and yes a four - five days is not bad but not ten days

Last edited by Michaelk207; 09-03-15 at 09:29 PM.
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