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Old 02-06-17, 04:45 PM   #1
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Default Tyre fitter damage to cill seam - normal?

Had to take the 107 to get a tyre replaced yesterday and was appalled to see the tyre fitter place a large head jack under the cill seam and jack it up. This of course chewed up the seam and then he proceeded to kick, so hard it made the car move, at the face of the alloy with the flat of his foot because it was seized onto the disc. The wheel came flying off and he caught it before it hiit the arch.

None of the seams were previously damaged in any way as the car is well looked after.

I pointed out the damage to the seam and was told that it was 'normal' as 'this is the jacking point.' The maager eventually bothered to come over when he realised I wsn't going to pay until he'd listened to my moan. He agrreed that it was 'normal' too.

I pointed out that the jacking point is designed for the factory supplied jack NOT any old jack especially a cupped trolley jack. They should have used a rubber pad and lifted it on the chassis rail as any other garage or tyre fitter has ever done. He looked surprised and agreed with me that it would have been better. Not rocket science is it?

He grabbed a pair of plers and attempted to straighten out the damage. Then he asked for payment. No discount, just a weak apology. I've contacted the H/O but nothing from them.

Am I alone in believing that it's not 'normal' to damage a customers car or to mistreat it in such a way?
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Old 02-06-17, 06:16 PM   #2
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That's one of the reasons I refuse to use the 'big name' tyre places. I use a back street garage that looks like the place is about to fall down but they use pneumatic bellows to lift cars. They take care to do the job right. From a distance it looks like they are a cowboy outfit but you won't find better service anywhere else.

The seams where the jacking points are only have stregnthening at the actual jacking points. either side it's very easy to bend but if they are supposed to be specialists then they should know how to raise the car without damaging it. I'd also be concerned about them damaging the underbody protection. If they have compromised the protection then surely they would be liable for the cost of repairing to manufacturers standards to preserve the anti corrosion warranty.
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Old 02-06-17, 06:30 PM   #3
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what utter cowboys......with modern jacks with rubber blocks or even air bags as previously mentioned there should be NO damage to any part of the car when jacking up...what a shower...lack of training.... lack of care..lack of customer service...take pics and send them to their h/o......dont be fobbed off.....
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Old 02-06-17, 06:31 PM   #4
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ps...stick to small independent tyre shops .....far better service all round....
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Old 02-06-17, 07:23 PM   #5
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Thanks chaps, I was wondering if it was just me that thought it wasn't 'normal'.

It was the nearest tyre place to where I was, otherwise I would have used my usual fitter.

I suppose I should have acted on my hunch and driven away when the lad that had approached me to change the tyre said he wanted to finish his cigarette first....

I have taken pictures (and a video of the less than hand tight locking nut that I discovered 10 miles later when I checked the nuts.)

Nothing from H/O yet, but if the manager of HiQ in Bath ( oops, named and shamed) says it's normal then I doubt that my complaint will be taken seriously at a higher level either.
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Old 02-06-17, 10:30 PM   #6
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Just because THEY see it as normal does not make it acceptable any sensible garage knows that cars are fragile on the sills and they should be lifted where possible on the chassis

Transit sills for example can collapse so much when jacked that the doors wont open !!
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Old 03-06-17, 07:49 AM   #7
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You found one of the bolts loose too? That's a serious safety issue. Obviously the next cigarette was more important than finishing the job.
Don't know if Trading Standards get involved in things like this but it would be worth asking.
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Old 03-06-17, 09:37 AM   #8
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I could contact Trading Standards, or whoever the relevant body are. I did take a video rather than just a pic of the loose nut, but it could turn into a 'prove it was us' type scenario. They (reputable fitters) usually advise to check the nuts after 100 miles or so, but this was after 10 miles so clearly not done up at all.

If I don't hear anything back early next week, maybe I should take it further. After all it's not my car, it's my daughters and I was getting the tyre done while she was at work. If I hadn't checked the nuts, she would not have.

EDIT: Just emailed the Local Environment Authority as they deal with tyre fitters, exhaust centres, valeters according to the HSE/MVR.
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Old 03-06-17, 12:27 PM   #9
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hi...a quote from their web site

Every HiQ Centre in our network is driven to deliver 'fast fit you can be sure of' by taking the uncertainty and stress out of your fast fit car care experience. All of our HiQ centres are operated by a local team of trustworthy experts that you can count on each and every time. A team who will only ever sell you what you need and only ask you to pay what they quote.
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Old 05-06-17, 07:55 AM   #10
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Quote:
Originally Posted by noddy-hol View Post
hi...a quote from their web site

Every HiQ Centre in our network is driven to deliver 'fast fit you can be sure of' by taking the uncertainty and stress out of your fast fit car care experience. All of our HiQ centres are operated by a local team of trustworthy experts that you can count on each and every time. A team who will only ever sell you what you need and only ask you to pay what they quote.
Well they aren't going to say "We are a bunch of incompetent cowboys who don't give a toss about our customers or their cars." are they?.

Roger.
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