HELP Planet peugeot

donp · 06-19-2010, 04:04 PM

Hi all just got my pp installed activated i think
can get to read vin off car that comes up ok
when try t o launch diagnostics get an error message saying Mozilla.exehas encountered a problemand needs to close clear that and planet peugeot just closes any help PLEASE ANYONE
Many thanks Don

**john_h** · 06-19-2010, 04:07 PM

what windows are you using as a platform for planet?

donp · 06-19-2010, 04:09 PM

Hi thanks for reply am running XP also i dont have mozilla an useing IE should i have Mozilla
Don

**john_h** · 06-19-2010, 04:20 PM

xp is the correct way, you dont mozilla. when you connect to the car, you are then presented with 3 or 4 options.

top one is "diag" which you cannot use as you dont have a server log on (only real dealerships have these). using this without a logon will cause this error.

the second one is planet or office, this is the one that you need to use (its the second one down)

then you have the other 1 or 2, being measurement and something else

sorry if this is slightly inaccurate, im doing it from memory.

does this sound familiar?

hope it helps tho

donp · 06-19-2010, 04:25 PM

Hi thanks you are spot on it was the second one down that causes the mozilla .exe report
Do you think it could be a software fault ie like a faulty disc
thanks again Don

**john_h** · 06-19-2010, 04:36 PM

if your getting an error on the 2nd one down, sounds like it was a bad activation or worse crap install.

give the activation a go again, it took me a few attempts to understand how to do it.

if that fails try an uninstall and reintall, rebooting after each.

if that fails post back on here and will try more stuff

donp · 06-19-2010, 04:41 PM

Ok am just reinstalling it will try after that and thanks
will post back what happens
Don

**bettyswollocks** · 06-19-2010, 05:31 PM

Make sure and fill in all the details when it asks for postcode , techs name , address of buisness and so on (make details up it doesn`t matter) think this could be your problem maybe you left it blank.

donp · 06-19-2010, 06:00 PM

Thanks cant see anywhere to enter those details
Don

donp · 06-19-2010, 07:52 PM

Ok thanks everyone got it sorted (i think)well it works

it was an activation problem done it again and its ok
Again many thanks
Don
PS all i got to do now is find out how to use it

06-19-2010, 04:04 PM	#1
donp Senior Member Join Date: May 2010 Location: Kidderminster Posts: 110	HELP Planet peugeot Hi all just got my pp installed activated i think can get to read vin off car that comes up ok when try t o launch diagnostics get an error message saying Mozilla.exehas encountered a problemand needs to close clear that and planet peugeot just closes any help PLEASE ANYONE Many thanks Don Share Share this post on Digg Del.icio.us Technorati Twitter

06-19-2010, 04:07 PM	#2
john_h Super Moderator Join Date: Nov 2009 Location: Gateshead Posts: 3,796	what windows are you using as a platform for planet? Share Share this post on Digg Del.icio.us Technorati Twitter __________________ *John H* *!!!READ THIS FULLY BEFORE POSTING NEW THREADS/POSTS!!!* *Peugot Planet Map* *Used to Own:* Peugeot 307 1.6 Rapier, 4 cyl, 16V, Go-Go Juice, 5 door, 2001, blue *What Happened to My 307* *Now currently Owns:* Ford Focus 1.8 TDCI, Climate Pack, 5 door, 2006, silver

06-19-2010, 04:09 PM	#3
donp Senior Member Join Date: May 2010 Location: Kidderminster Posts: 110	Hi thanks for reply am running XP also i dont have mozilla an useing IE should i have Mozilla Don Share Share this post on Digg Del.icio.us Technorati Twitter

06-19-2010, 04:20 PM	#4
john_h Super Moderator Join Date: Nov 2009 Location: Gateshead Posts: 3,796	xp is the correct way, you dont mozilla. when you connect to the car, you are then presented with 3 or 4 options. top one is "diag" which you cannot use as you dont have a server log on (only real dealerships have these). using this without a logon will cause this error. the second one is planet or office, this is the one that you need to use (its the second one down) then you have the other 1 or 2, being measurement and something else sorry if this is slightly inaccurate, im doing it from memory. does this sound familiar? hope it helps tho Share Share this post on Digg Del.icio.us Technorati Twitter __________________ *John H* *!!!READ THIS FULLY BEFORE POSTING NEW THREADS/POSTS!!!* *Peugot Planet Map* *Used to Own:* Peugeot 307 1.6 Rapier, 4 cyl, 16V, Go-Go Juice, 5 door, 2001, blue *What Happened to My 307* *Now currently Owns:* Ford Focus 1.8 TDCI, Climate Pack, 5 door, 2006, silver

06-19-2010, 04:25 PM	#5
donp Senior Member Join Date: May 2010 Location: Kidderminster Posts: 110	Hi thanks you are spot on it was the second one down that causes the mozilla .exe report Do you think it could be a software fault ie like a faulty disc thanks again Don Share Share this post on Digg Del.icio.us Technorati Twitter

06-19-2010, 04:36 PM	#6
john_h Super Moderator Join Date: Nov 2009 Location: Gateshead Posts: 3,796	if your getting an error on the 2nd one down, sounds like it was a bad activation or worse crap install. give the activation a go again, it took me a few attempts to understand how to do it. if that fails try an uninstall and reintall, rebooting after each. if that fails post back on here and will try more stuff Share Share this post on Digg Del.icio.us Technorati Twitter __________________ *John H* *!!!READ THIS FULLY BEFORE POSTING NEW THREADS/POSTS!!!* *Peugot Planet Map* *Used to Own:* Peugeot 307 1.6 Rapier, 4 cyl, 16V, Go-Go Juice, 5 door, 2001, blue *What Happened to My 307* *Now currently Owns:* Ford Focus 1.8 TDCI, Climate Pack, 5 door, 2006, silver

06-19-2010, 04:41 PM	#7
donp Senior Member Join Date: May 2010 Location: Kidderminster Posts: 110	Ok am just reinstalling it will try after that and thanks will post back what happens Don Share Share this post on Digg Del.icio.us Technorati Twitter

06-19-2010, 05:31 PM	#8
bettyswollocks Super Moderator Join Date: Mar 2009 Location: Northern Ireland Posts: 7,757	Make sure and fill in all the details when it asks for postcode , techs name , address of buisness and so on (make details up it doesn`t matter) think this could be your problem maybe you left it blank. Share Share this post on Digg Del.icio.us Technorati Twitter __________________ Peugeot Pin Codes Click here Citroen Pin Codes Click here Email Me Here

06-19-2010, 06:00 PM	#9
donp Senior Member Join Date: May 2010 Location: Kidderminster Posts: 110	Thanks cant see anywhere to enter those details Don Share Share this post on Digg Del.icio.us Technorati Twitter

06-19-2010, 07:52 PM	#10
donp Senior Member Join Date: May 2010 Location: Kidderminster Posts: 110	Ok thanks everyone got it sorted (i think)well it works it was an activation problem done it again and its ok Again many thanks Don PS all i got to do now is find out how to use it Share Share this post on Digg Del.icio.us Technorati Twitter

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