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Old 07-06-10, 10:39 PM   #1
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Default Depollution System Faulty - diesel 307 XS HDI

Hi,
Can anyone offer sane advice about the following please?

Was really happy to buy a diesel Peugeot 307 XS HDI in July 2007 (in Australia). Quite happy and amazed with the fuel economy and vehicle comfort. Recommended the car to many people with a few buying. That has now been replaced with shame having recommended it and reluctance to even use the car.

Even now, less than 3 years old, the car has done less than 38,000 kms. It has gone back to the dealer five times to fix "Depollution System Faulty". Dealer pretty much every time just changes the fuel filter. Initially they said this was due to bad diesel and not a warranty issue. They also said they would normally expect a diesel fuel filter to last 40,000 kms, though had known of cases where fuel filters needed to be changed much faster than this. Even said fuel filter needed to be changed about every 5,000 kms in the dealer's daughter's car.

With my nature, when buying the car I asked Peugeot Australia and also the dealer exactly what sort of diesel was ok to use, even whether biodiesel was ok. I was told not to use bio-diesel as it would void the warranty and also told not to use a certain large local distributor's of diesel known by them to give problems. I'm also the type of guy who keeps receipts and completes a log book every time filling up the tank. On their advice I have been getting diesel from the one service station where they said the fuel should be ok.

So, on escalating the issue to Peugeot Australia they agreed to change the fuel filter under warranty.

Yet the "depollution system faulty" problem has occured many times since. When this happens the power dramatically cuts out. Normally occurs when accelerating or when going up a hill. This is really dangerous when there are cars behind. Don't like driving with my kids in the car or letting my wife drive. The car is simply too unpredictable and the fault too regular.

OK. So, this problem has happened three times in five months this year. After only two fills since the last fuel filter the "depollution sysem faulty" and power loss happened again. Took the car back to the dealer in early May and told them I really wanted this fixed; that there are many hits on the internet with the same fault, and that it was not enough to only change the fuel filter. Day after they called me and said they could see the fuel was clean and were looking further.

Two weeks later they called and said they had a 100ml diesel sample showing the fuel had water and was contaminated. They said this meant repairs are not covered under warranty and the car needs a new fuel filter and cleaning the tank and fuel lines.

Straight away I went and explained this to the service station, who also happen to be a big local branch of NRMA (motoring club), have a fleet of tow trucks and also panel shops and mechanical workshops. They were really friendly, explaining all their diesel loads are tested, their tow trucks are fitted with water catchment tanks and their wholesaler also tested each load. They have had no reports of contaminated diesel nor have caught water in the tow truck's special tank traps. Despite this they offered and are testing their tanks for contamination.

I believe the station. They run a clean and tight ship and are known for good service and have a good reputation.

We are waiting for the fuel test results, which will most likely come back clean.

It seems just too convenient for the car dealer to have 'found' contaminated fuel and thus not have anything to do under warranty.

Even in the most unlikely chance the fuel is found to be faulty, the likelihood is that there will only be another "depollution system faulty" episode within a few weeks.

How do I convince the car dealer and Peugeot Australia this is a warranty issue?

What needs to be done to get the problem resolved and stop it from recurring?

Thanks for any advice,
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Old 08-06-10, 12:29 AM   #2
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to be quite honest mate, there are a shit load of threads relating to this problem, i had a very similar problem with mine (petrol) thought it was contaminated fuel from the usual suspects (supermarkets) turned out, the timing belt pulley was put on too tight/loose so it messed it up slight...

theres a few fixes (not sure if they will work)
Peugeot 407 - Depollution System Faulty

they say the particulate filter, some say fuel filter (like yourself) others say glow plugs... take a look see what you think...post back

hope this helps!
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Used to Own:
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What Happened to My 307

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Old 11-06-10, 01:05 PM   #3
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thanks John, yup had seen that thread. have been through quite a bit with dealer yet am at stage where they say diesel fuel was contaminated, yet I had filled up from where they suggested and the heavily used service station has no other reports at all of diesel probs.

am hoping someone may have some suggestions on how to deal with dealer and ensure they repair under warranty and what they can do to stop it recurring. five times is probably five times too many, especially three times within five months! And car is still less than three years old with less than 38,000 kms
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Old 11-06-10, 01:51 PM   #4
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well i suppose if you can get a copy of the fuel stations report pass it onto the dealer, they wouldnt have a leg to stand on saying it was that, especially if you have and show receipts to prove you filled there.

then i also suppose they will have to take it in under warrenty and get it fixed once and for all...failing that i think it maybe another dealer or specialist....that will be happy with taking the warrenty.

my personal experiance with warrenty...its not worth the paper its written on.
__________________
John H

!!!READ THIS FULLY BEFORE POSTING NEW THREADS/POSTS!!!

Peugot Planet Map

Used to Own:
Peugeot 307 1.6 Rapier, 4 cyl, 16V, Go-Go Juice, 5 door, 2001, blue

What Happened to My 307

Now currently Owns:
Ford Focus 1.8 TDCI, Climate Pack, 5 door, 2006, silver
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