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Old 27-03-17, 11:07 AM   #1
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Default Tom Tom Live Services

Just spoken to Peugeot Head Office because I know a few owners want to get their vehicles connected to Tom Tom Live Services, and some of the dealers seem clueless.

Apparently Peugeot sent out comprehensive instructions to each dealer setting out how to connect the vehicles, and we should have all been asked to sign the Live Services agreement at the handover, authorising connection. This is then processed by Peugeot in France.

Peugeot UK are concerned that this doesn't seem to have been done, and are going to issue an urgent reminder to all dealers today.

Apparently the Live Services run off the SIM that is pre-installed in the car, so no need to connect your phone.

However, the disappointing news is that there is no access to speed camera information, or at least that was the understanding of the senior manager I spoke to.
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Old 27-03-17, 11:45 AM   #2
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I call BS funny everyone that has their car no one has their TT connect working more like Peugeot UK themselves forgot to send out bulletin least they are rectifying that now. Very bad news about not being able to have speed camera's I am doubting this as this is a good revenue generator for TomTom and doubt they would miss out on this. Lets see when the connect is working.
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Old 27-03-17, 12:03 PM   #3
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I agree, and can't see why cameras wouldn't be included. I am only going on what he told me, but he said the information on how to connect the cars went out well in advance of anyone taking delivery, and that it was a very simple operation for them, and only required the push of two buttons in the car by the owner. Not sure which two buttons though.
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Old 27-03-17, 12:25 PM   #4
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PSA Groupe Success Story | TomTom Automotive

Certainly states that Speed cameras are included in Live services.
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Old 27-03-17, 12:33 PM   #5
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Only reporting what he told me, but I would be very surprised if it wasn't included, as other manufacturers who use these same Live Services provide speed camera data.
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Old 27-03-17, 12:43 PM   #6
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Unfortunately my current 3008 developed a parking brake fault and I couldn't get it fixed at my normal dealer as they were so busy. I took it to another dealer and whilst there I asked about the Tomtom activation.

They told me that they knew the activation was done at point of sale and had been sent instructions from Peugeot. Unfortunately they couldn't make sense of the instructions and have had to ask Peugeot to send a specialist to teach them how to do it. I didn't ask about the speed cameras.
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Old 27-03-17, 12:47 PM   #7
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Quote:
Originally Posted by yorky52 View Post
They told me that they knew the activation was done at point of sale and had been sent instructions from Peugeot. Unfortunately they couldn't make sense of the instructions and have had to ask Peugeot to send a specialist to teach them how to do it. I didn't ask about the speed cameras.
Did the other dealer fix the Parking brake fault what was wrong. Instructions probably got lost in translation.
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Old 27-03-17, 12:53 PM   #8
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Did the other dealer fix the Parking brake fault what was wrong. Instructions probably got lost in translation.
Fortunately they did and very quickly. A broken cable to the ABS sensor repaired under warranty. Good job really as I'm part exing it for the new 3008 and I didn't want to start paying out for expensive repairs a few weeks before the exchange.
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Old 27-03-17, 02:48 PM   #9
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If some of the dealers are like mine, I'm not surprised they can't understand instructions. These would have gone to the service dept Managers, so if they can't work it out, I'm a bit worried how they will deal with any new hi-tech equipment issues that may occur in the 3008.

Perhaps Peugeot should send them out the Ladybird Books Janet & John version in large black print, with pretty pictures, and no difficult words.

It does beg the question that if they didn't understand it, why not clarify it at the time, before sending out customers in cars??.
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Old 27-03-17, 03:01 PM   #10
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Quote:
Originally Posted by lee789 View Post
If some of the dealers are like mine, I'm not surprised they can't understand instructions. These would have gone to the service dept Managers, so if they can't work it out, I'm a bit worried how they will deal with any new hi-tech equipment issues that may occur in the 3008.

Perhaps Peugeot should send them out the Ladybird Books Janet & John version in large black print, with pretty pictures, and no difficult words.

It does beg the question that if they didn't understand it, why not clarify it at the time, before sending out customers in cars??.
The answer to that question is simple. They are primarily interested in relieving you and others of the plastic, metal and paper material weighing your wallet down, nothing else.
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